Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zafa Smith

South Easton,USA

Summary

Dynamic Substance Use Clinician with extensive experience at High Point & Affiliated Organizations, excelling in crisis intervention and addiction counseling. Proven leadership in case management and patient monitoring, ensuring high-quality care and successful treatment outcomes. Adept at facilitating group sessions and maintaining comprehensive EMR systems for effective patient documentation.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Substance Use Clinician - BA level - Per Diem

High Point & Affiliated Organizations
Brockton, MA
10.2024 - 04.2025
  • Maintain assigned caseload; providing direct care to patients, including assessments of the new patients, individual counseling, discharge planning, treatment plans, daily progress notes, daily groups, group note completion, and completion of biopsychosocial assessments
  • Responsible for each assigned patient's medical records. All records are to be professional, complete, and thorough, with entries made promptly
  • Provide direct patient care. This care will include, but not be limited to, individual counseling, group facilitation, lectures, and orientation for new patients. discharge and aftercare planning, and case management of patients assigned
  • Responsible for linking patients with aftercare services before discharge and aiding the patient and his/her family to access outpatient services when appropriate
  • Attend all unit, facility meetings, and case conferences as directed by the Clinical Director
  • Attend mandatory trainings
  • Responsible for continued education in the field of substance abuse and related courses
  • Responsible for contacting the insurance company for authorization, as needed
  • Utilize walkie-talkie as campus responder
  • Utilize standard precautions at all times
  • Demonstrates behaviors that recognize the rights of patients as defined by the patient’s rights

Case Manager

Andrew House
Stoughton, MA
07.2020 - 12.2020
  • Worked with clients and clinicians to set up initial counseling appointments, documenting all relevant intake paperwork.
  • Assisted in accessing a higher level of care, such as detox, CSS, or half-way house services, and assisted clinicians and other providers to ensure the best continuum of care.
  • Worked in conjunction with the Clinical Team to identify clients who were not in compliance with clinic requirements.
  • Assisted in monitoring of the dosing area to support recovery specialists.

Intake Coordinator

Andrew House
Stoughton, MA
07.2020 - 12.2020
  • Met and greeted the client at the facility.
  • Demonstrated the proper policy and procedure for all intakes for safety and to create a great patient experience for each client.
  • Gave an orientation to each client entering the program and explained the rules and regulations, along with the client’s rights.
  • Performed intake paperwork to include: Medical Clearance, Release of Information, Medication lists. Uploaded detox discharge paperwork and patient photos into EMR. Ensured all forms were completed with signatures and dates.
  • Completed intake audit checklist with each intake.
  • Facilitated effective hand-off to Program Manager or Therapist.
  • Coordinated detox, transportation, and collected signatures on admission agreement as directed by admissions staff.
  • Other duties as assigned include ordering and pickup of medications and personal items as directed by the admissions director.

Supervisor

Bay Cove - Andrew House
Stoughton, MA
02.2019 - 12.2020
  • Duties included, but were not limited to, ensuring the efficient and effective day-to-day operations of the clinic.
  • Oversaw the planning, directing, coordinating, and supervising of recovery specialists and Case Aides.
  • Daily responsibility for the scheduling and realignment of RS and CA staff to ensure effective coverage for patient access.
  • Worked with HR regarding any staff disciplinary action needed.
  • Facilitated monthly staff meetings and scheduled staff trainings as needed.
  • Provided oversight of the lobby to ensure clients waiting for admission are monitored for safety.
  • Handled client complaints regarding RS staff and Case Aides, and all non-medical issues and concerns.
  • Provided daily oversight of RS and CA staff's daily functions and gave directives as needed.
  • Reported need for any repairs to the Operations Director to enter into the work order system and follow up to completion.
  • Worked collaboratively with other departmental Directors to ensure the ongoing productive workflow of Detox.
  • Attended monthly management meetings.
  • Communicated all issues/incidents to Detox Director as needed.
  • Assisted RS and CA staff when there is a shortage of staff or an influx of admissions as needed.
  • Other duties as assigned by the Director of Detox.

Recovery Specialist

Andrew House
Stoughton, MA
11.2018 - 02.2019
  • As a Recovery Specialist, I provided direct care services and support to patients transitioning from a Detox environment to the next level of care on their path to recovery.
  • I worked with the multidisciplinary team to support the processes for patients’ admission, transfer, discharge, ongoing observation and care, while ensuring respect and dignity.
  • Ensured ongoing observation of patients and related reporting of their physical condition, attitude, reactions, and behaviors.
  • Responsible for the movement of patients to/from daily scheduled activities.
  • Ensured the cleanliness of the unit and participated in ongoing general unit cleaning duties.
  • Facilitated and promoted the patient’s participation in wellness and recreational activities.
  • Maintained orderly log entries as assigned relative to room checks, patient belongings, supplies, etc.
  • Adhered to federal and state policies and ensured appropriate releases were obtained to exchange and disclose necessary client information.

Team OPs /Security Staff

Gillette Stadium
Foxborough, MA
09.2017 - 01.2019
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Applied safety procedures and policies as outlined in the department safety manual.
  • Immediately reported and responded to fires, accidents, and other safety hazards.
  • Prevented crimes by immediately reporting all unusual illegal activity on or off the premises.
  • Detected and apprehended any unauthorized personnel.
  • Monitored access control systems and patrolled buildings and perimeter areas to prevent damage.

Corrections Officer I

MCI Framingham
Framingham, MA
06.1996 - 07.2014
  • Worked Internal Affairs division.
  • Tactical Response Team (TRT).
  • Certified Sexual Assault investigator.
  • Certified Mental Health training.
  • Urinalysis training.
  • Special State Police Commission.
  • Supervised special team in Closed Custody Unit. (Maximum Security)
  • Received several letters of accommodation.

Education

Currently Pursuing Licensure in Alcohol And Drug Counseling (LADC) -

UMass
Boston, MA
08-2025

Bachelor of Science - Sociology, Criminology and Law

Suffolk University
Boston, MA
05.1998

Certification in Emergency Medical Services -

Northeastern University
Boston, MA
03.1995

Skills

  • Crisis Intervention
  • Social work
  • CSS
  • Addiction counseling
  • Leadership
  • Supervising experience
  • Individual / Group Counseling
  • Case Management
  • Behavioral health
  • Meeting Facilitation
  • Laboratory Experience
  • Mental health counseling
  • Patient monitoring
  • EMR systems
  • Applied behavior analysis

Certification

  • CPR Certification
  • EMT certification
  • Special State Police Commission

References

References available upon request.

Timeline

Substance Use Clinician - BA level - Per Diem

High Point & Affiliated Organizations
10.2024 - 04.2025

Case Manager

Andrew House
07.2020 - 12.2020

Intake Coordinator

Andrew House
07.2020 - 12.2020

Supervisor

Bay Cove - Andrew House
02.2019 - 12.2020

Recovery Specialist

Andrew House
11.2018 - 02.2019

Team OPs /Security Staff

Gillette Stadium
09.2017 - 01.2019

Corrections Officer I

MCI Framingham
06.1996 - 07.2014

Currently Pursuing Licensure in Alcohol And Drug Counseling (LADC) -

UMass

Bachelor of Science - Sociology, Criminology and Law

Suffolk University

Certification in Emergency Medical Services -

Northeastern University

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