Summary
Overview
Work History
Education
Skills
References
Timeline
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Zafiro Nawaz

Las Vegas,NV

Summary

Personable and dedicated Lead Medical assistant with hands-on experience in taking and recording patient history and personal information. Specialized training in interviewing patients, measuring vital signs, and recording accurate information on patient charts. A sensible health care professional who has a demonstrated ability to phlebotomy and also schedule patients. Experienced in team environments; and can always be depended on to offer vital support to medical bariatric staff in their daily activities. Medical Office Management, Clerical Tasks and Data Entry, Treatment Plan Adherence, Patient Charting and Scheduling, Patient Education, HIPAA Compliance Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

11
11
years of professional experience

Work History

HIV Prep Program Manager

Sagebrush Health
02.2023 - Current
  • Exercised a high degree of control over confidential patient information
  • Scanned and stored all patient insurance documents and medical history records with accuracy and confidentiality
  • Effectively monitored and updated all patient scheduling for Bariatric and General Surgeries in coordination with physicians
  • Traveled out of state and out of country as needed to teach patients about weight loss surgeries.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Identified program obstacles and communicated possible impacts to team.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Interacted with customers and clients to identify business needs and requirements.

Patient Service Representative

First Source
01.2021 - 06.2022
  • Greeted and checked in patients, collected personal, medical and insurance information
  • Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays
  • Collected patient co-payments and accurately recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies
  • Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Resolved billing inquiries and disputes in timely fashion.
  • Verified patient insurance eligibility and entered patient information into system.

Senior Risk Coordinator

Capital One
11.2018 - 05.2021
  • Used consultative sales approach to successfully build relationships with high-end buyers
  • Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
  • Attended product training classes and seminars and participated in pre-selling drives to maximize sales
  • Ensured proper presentation, organization, storing and replenishment of stock.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Generated business intelligence reports to inform strategic decision-making.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

Patient Service Representative

Steinberg Diagnostics
01.2016 - 10.2018
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.

Lead Medical Assistant

Las Vegas Bariatrics
01.2013 - 11.2016
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 60+ patients per day.

Education

Associate of Science - Medical Assisting

Everest College
Las Vegas
10.2011

Skills

  • Quality Assurance
  • Quality Control
  • Operations Management
  • Utilization Management
  • Revenue Growth
  • Cost Management
  • Vendor Relationship Management
  • Business Development
  • Partnership Development

References

Furnished Upon Request

Timeline

HIV Prep Program Manager

Sagebrush Health
02.2023 - Current

Patient Service Representative

First Source
01.2021 - 06.2022

Senior Risk Coordinator

Capital One
11.2018 - 05.2021

Patient Service Representative

Steinberg Diagnostics
01.2016 - 10.2018

Lead Medical Assistant

Las Vegas Bariatrics
01.2013 - 11.2016

Associate of Science - Medical Assisting

Everest College

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Zafiro Nawaz