Zafrin Nila
Buffalo,USA
Summary
Experienced Medical Assistant with a strong background in providing comprehensive administrative and clinical support in various medical office settings. Proficient in medical terminology, patient care, medical records management, and appointment scheduling. Demonstrates a high level of professionalism while delivering exceptional patient care. Equipped with full-time work experience and excellent observational, organizational, and communication skills to ensure seamless operations and optimal patient outcomes.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Trinity Medical OB/GYN
08.2024 - Current
- Coordinated check-in and check-out
- Scheduled patient appointments in respective doctors' calendars
- Answered phone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Assistant
General Physician PC
09.2023 - 01.2024
- Prepared and maintained medical charts and other patient records
- Monitored and maintained medical supplies
- Greeted, checked in, and checked out patients
- Maintained the cleanliness of the medical facility
- Developed strong relationships with patients and their families to ensure a positive patient experience
Behavior Technician
Autism Learning Partners
12.2022 - 08.2023
- Worked as part of collaborative team to address changing needs of children and families
- Offered active guidance to families adjusting to life with loved one on autism spectrum
- Observed and monitored client behavior and responses to treatment
- Educated clients on appropriate behavior in different settings
Crisis Counselor Volunteer
Crisis Text Line
09.2021 - 09.2022
- Helped people cope and offer support when going through difficult times, such as dealing with depression
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse
- Demonstrated respect, friendliness and willingness to help wherever needed
Explainer Intern
New York Hall of Science
07.2019 - 08.2019
- Actively engaged with visitors
- Assisted Explainers at exhibits
- Built personal relationships with visitors to promote positive experiences
- Developed tour programming to enhance guest experiences
- Demonstrated science-related activities
Volunteer
Smart Medical Care
01.2019 - 04.2019
- Took patient vitals
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized and maintained patient chart filing system to promote quick data finding for staff
Education
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY05.2025
High School Diploma -
Thomas A. Edison High School
Jamaica, NY06.2020
Skills
- Basic computer skills
- Organization
- Time management
- Good listener
- Reliability
- Patient Care
- Medical Terminology
- Charting
- Positive Interactions
- Data Collection
- Crisis Situations
- Emotional support
Timeline
Medical Receptionist
Trinity Medical OB/GYN
08.2024 - Current
Medical Assistant
General Physician PC
09.2023 - 01.2024
Behavior Technician
Autism Learning Partners
12.2022 - 08.2023
Crisis Counselor Volunteer
Crisis Text Line
09.2021 - 09.2022
Explainer Intern
New York Hall of Science
07.2019 - 08.2019
Volunteer
Smart Medical Care
01.2019 - 04.2019
Bachelor of Arts - Psychology
University At Buffalo
High School Diploma -
Thomas A. Edison High School
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