Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZAGORA WHITE

Tampa,USA

Summary

Motivated team player with proven success in problem- solving and improving operations. Skilled in building lasting relationships with key decision makers, customers, and team members.

Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.

Overview

13
13
years of professional experience

Work History

Patient Access SpecialistI

USFT
04.2024 - 10.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Managed over 30 incoming calls, emails and faxes per day from patients and physicians.

Human Resources Assistant

Ultimate Staffing
01.2021 - 01.2024
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Answered and redirected incoming phone calls for office.

Patient Access Representative

Delray Beach Medical Center
01.2017 - 01.2021
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Performed patient scheduling and registration and as initial contact point for medical office visits
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Medical Receptionist

Community Health of South Florida
01.2014 - 01.2016
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.

Remote Pharmacy Technician

Walgreens
01.2012 - 01.2014
  • Assist pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Managed approximately 30 incoming calls and faxes per day from customers.

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL
05-2025

High School Diploma -

American High School Academy
Miami
06.2012

Skills

  • Time Management
  • Problem-Solving and Critical Thinking
  • Attention to Detail and Skilled Collaborator
  • Effective Cross Functional Communicator
  • Electronic Health Records Systems
  • Teamwork and collaboration
  • HIPAA compliance
  • Patient registration
  • Professionalism and ethics
  • Microsoft office and docusign
  • Medical terminology

Timeline

Patient Access SpecialistI

USFT
04.2024 - 10.2024

Human Resources Assistant

Ultimate Staffing
01.2021 - 01.2024

Patient Access Representative

Delray Beach Medical Center
01.2017 - 01.2021

Medical Receptionist

Community Health of South Florida
01.2014 - 01.2016

Remote Pharmacy Technician

Walgreens
01.2012 - 01.2014

Associate of Arts -

Palm Beach State College

High School Diploma -

American High School Academy

Similar Profiles

CREATE PROFILE
ZAGORA WHITE