Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Zahara Henry

Summary

Accomplished Manager/Caregiver with a proven track record at E.C.luxury Concierge, adept in enhancing customer loyalty through exceptional service and resolving concerns. Skilled in phlebotomy nursing assistance and sales, demonstrating a unique blend of technical proficiency and empathetic customer engagement. Excelled in building strong client relationships, significantly improving satisfaction levels.

Overview

15
15
years of professional experience
10
10
Certification

Work History

Manager/ Caregiver

E.C.luxury Concierge
03.2023 - Current

  • Maintained positive clients relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Working out in the field, by going to the client come, assisting with medication, daily activities, such as bath and grooming. Driving clients to and from appointments,

Caregiver Attendant

Harriot Himmel
09.2017 - 02.2023
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Researched and recommended community resources to meet clients' needs.

Phlebotomist Technician / Registration Specialist

Florida Blood Center
04.2013 - 11.2015
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Verified patients' identification for proper sample collection.

Product Sales Specialist

BrandsMart USA
10.2009 - 01.2011
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Consulted with businesses to supply accurate product and service information.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Practical Nursing Certificate - Health Science Core Fundamentals. Anatomy And Phys

Revelation University of Florida , Miami FL
06.2021

Patient Care Technician Diploma - Anatomy And Physiology . Nursing Assistant.Health CoreFundamentals

Medivance Institute , West Palm Beach, FL
03.2006

High School Diploma - Math ,English, Social Studies And Language Art .s

Ravalation School of Florida , Miami, FL
05.2005

Business Communications

Binns Business College , Kingston Jamaica
10.2000

Skills

:PHLEBOTOMIST

: SALES

:CUSTOMER SERVICE

: CAREGIVER

:REGISTRATION SPECIALIST

:PHONE SPECIALIS

Certification

:Practical nursing certificate

:Patient care technician diploma

:Donor collectiom services certificate

:HIV/AIDS/OSHA/DOMESTIC VIOLENCE/HIPPA/RESIDENTS RIGHTS/ :MEDICAL ERRORS AND SAFETY, :ALZHEIMERS DISEASE.

:COMMUNICATION WITH THE COGNITIVELY IMPAIRED..

Languages

English
Full Professional

Timeline

Manager/ Caregiver - E.C.luxury Concierge
03.2023 - Current
Caregiver Attendant - Harriot Himmel
09.2017 - 02.2023
Phlebotomist Technician / Registration Specialist - Florida Blood Center
04.2013 - 11.2015
Product Sales Specialist - BrandsMart USA
10.2009 - 01.2011
Revelation University of Florida - Practical Nursing Certificate , Health Science Core Fundamentals. Anatomy And Phys
Medivance Institute - Patient Care Technician Diploma , Anatomy And Physiology . Nursing Assistant.Health CoreFundamentals
Ravalation School of Florida - High School Diploma , Math ,English, Social Studies And Language Art .s
Binns Business College - , Business Communications

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Zahara Henry