ZAHARA MUHAMMAD
Chester, Va,Virginia
Summary
I am a hard-working employee who is looking to obtain employment with a company that I can possibly turn into a long-term career. I am also looking to grow within the company and obtain important job skills. I am energetic and enthusiastic about meeting my daily goals and performing well for my employer. I am a Responsible Certified Nursing Assistant with excellent communication problem-solving, leadership, computer, transferable and customer service skills. Reliable, strong work ethic very professional nursing aid excellent patientcare and charting skills gained through demonstrated by 6 years of experience in healthcare. I also have experience inbound call center which my duties includes Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Commonwealth Of Virginia: Sitter & Barfoot Veteran
Richmond, VA
08.2022 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Checked supply availability and laid out instruments for [Type] patient rooms.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
Certified Nursing Assistant
Steadfast Medical Staffing
09.2016 - Current
- Provide high-quality patient care as an in-demand per-diem Cna within surgical, acute-care, rehabilitation, home healthcare and nursing home settings
- Preserve patient dignity and minimize discomfort while carrying out duties such as, diapering, serve meals feeding, answer patient calls examining patient for bruises or wounds, change bed sheets, restock rooms with necessary supplies, reposition patients who are bedridden, provide and emptying bedpans, emptying drainage bags and dress bathe patients
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of compassionate and empathetic care.
CNA
Essential Medical Staffing
Norfolk, VA
2019.06 - 2022.07
- VA Take vital signs Turn or reposition patients who are bedridden Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas Change bed sheets and restock rooms with necessary supplies Provided nursing assistance to residents in a 120-bed long-term-care facility
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Certified Nursing Assistant
Vibra of Richmond hospital
Richmond, VA
04.2019 - 05.2020
- Hospital of Richmond, is a 60 bed Critical Care
- Hospital, providing acute care services to patients recovering from serious illnesses or injuries
- Often our patients require additional critical care services for medically complex conditions.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Service Representative
T-Mobile call center
Richmond, VA
01.2016 - 04.2019
- Experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Certified Nursing Assistant, Nursing Aide Program - undefined
Virginia school of nursing aides
2015
Skills
- Technical Skills
- Soft Skills
- A Efficient ability to record important signs
- A Keen eye and quality observation skills for that incorporate respiration, body marking the
- Patient's mental and physical temperature, pulses, and blood pressure
- B Competent knowledge about infectious
- B Ability to prioritize work and demonstrate disorders and elementary methodologies
- State-of-the-art organizational and time employed for infection control management
- Abilities Sound understanding about physiological
- C Strong verbal and concise written issues, including common disorders and
Additional Information
- Licenses , 1401176802 nurse aide licenses date: 10/28/15 expire: 10/31/22 Skill Highlights
- First aid/ cpr certification
- Covid-19 vaccine
Certification
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Timeline
Certified Nursing Assistant
Commonwealth Of Virginia: Sitter & Barfoot Veteran
08.2022 - Current
CNA
Essential Medical Staffing
2019.06 - 2022.07
Certified Nursing Assistant
Vibra of Richmond hospital
04.2019 - 05.2020
Certified Nursing Assistant
Steadfast Medical Staffing
09.2016 - Current
Customer Service Representative
T-Mobile call center
01.2016 - 04.2019
Certified Nursing Assistant, Nursing Aide Program - undefined
Virginia school of nursing aides
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
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