Summary
Overview
Work History
Education
Skills
Timeline
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Zahara Willis

Auburn,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bringing strong record of accomplishment in building cohesive branding strategies across product marketing channels. Experience in designing in-store displays and advertising approaches to maximize brand awareness and revenue.

Overview

4
4
years of professional experience

Work History

Assistant Manager of Guest Experience

Lululemon
09.2023 - Current
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enhanced store visual appeal by designing and implementing creative merchandising displays.
  • Increased sales revenue by strategically placing high-demand products in visually prominent areas.
  • Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
  • Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
  • Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher satisfaction ratings.
  • Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.

Lead Certified Notary Signing Agent

M2Z Logistics Mobile Notary LLC
07.2022 - 09.2023
  • Checked documents and identifying credentials for all parties.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Trained new employees on proper protocols and customer service standards.
  • Increased Productivity by 20%
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Educator

Lululemon
11.2022 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Execute VM Flips including mannequin styling, signage and labels updates and weekly floor changes to promote brand awareness and campaigns as directed.
  • Achieved and excel monthly sales goals by promoting product benefits and applying customer service and upselling techniques.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.

Assistant General Manager

MLM Inc Services LLC
02.2021 - 08.2022
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Prepared annual budgets with controls to prevent overages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Server

Hooters Inc.
08.2020 - 01.2021
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Engaged social media audience by collaborating with team to develop viral content
  • Increased sales by 20% resulting in promotion to trainer in first 2 months
  • Interacted with fans of brand and customers in effort to take advantage of positive posts and feedback to boost brand identification
  • Tracked and capitalized on emerging industry trends to boost campaign performance
  • Organized, prioritized and managed multiple projects according to dedicated release schedule for football night and fight nights to increase business.
  • Customized brand message to reach and capture target audience interest and drive engagement for Hooters.

Education

Associate of Science - Nursing Science

Gwinnett Technical College (Online)
Lawrenceville, GA
05.2026

High School Diploma -

Dacula High School
Dacula, GA
05.2020

Skills

  • Recruiting and Interviewing
  • Staff Training and Development
  • Employee Performance Evaluation
  • Sales Reporting
  • Product knowledge
  • Team Motivation
  • Staff Management
  • Visual Storytelling
  • Market Research
  • Business Acumen
  • Time Management
  • Cross-Functional Collaboration
  • Critical Thinking
  • Team Leadership
  • Trend Tracking
  • Customer Experience

Timeline

Assistant Manager of Guest Experience

Lululemon
09.2023 - Current

Educator

Lululemon
11.2022 - 03.2023

Lead Certified Notary Signing Agent

M2Z Logistics Mobile Notary LLC
07.2022 - 09.2023

Assistant General Manager

MLM Inc Services LLC
02.2021 - 08.2022

Server

Hooters Inc.
08.2020 - 01.2021

Associate of Science - Nursing Science

Gwinnett Technical College (Online)

High School Diploma -

Dacula High School

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Zahara Willis