ZAHARA SANAA DEPRATTO CAMPBELL
Oakbrook Terrace,IL
Summary
I am a motivated student with excellent communication, interpersonal, and organizational skills looking to gain valuable experience in a professional setting. I am seeking to utilize these skills to complete any given task. I am a reliable and dedicated employee with a good work ethic, schedule flexibility, and the ability to quickly adapt to any new tasks and environments whether in a team or individually.
Overview
2
2
years of professional experience
Work History
Online Shopper
Whole Foods Market
12.2022 - 12.2023
- Built relationships with customers by providing helpful advice on product selection and availability.
- Processed returns promptly according to company standards.
- Leveraged effective communication techniques to ensure a positive customer experience.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Maintained accurate records of all transactions for future reference and analysis.
- Assisted other departments in developing marketing plans for online shoppers.
- Provided technical support when necessary for customers using the website or mobile app.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
Receptionist
Northern Illinois University
07.2023 - 08.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
DMV Secretary of State Clerk
Secretary Of State
06.2022 - 12.2022
- Proficiently operated computer systems, databases, and specialized software to complete transactions and monitor documents.
- Utilized excellent customer service skills to assist customers with matters regarding sorting through paperwork and updating documents when needed.
- Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
- Provided support services such as filing and photocopying documents when needed.
- Efficiently managed multiple tasks simultaneously in a fast-paced work environment.
- Ensured accuracy of all documentation prior to completing transactions.
- Developed strong working relationships with colleagues by providing assistance when needed.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Education
Bachelor of Arts - General Studies
Northern Illinois University
DeKalb, IL05.2025
Skills
- Customer service - 1 year
- Organization - 1 year
- Communications - 1 year
- Problem resolution - 1 year
- Online Platforms - 1 year
- Company Guidelines - 1 year
- Information Management - 1 year
- Inventory Accuracy - 1 year
- Delivery Management - 1 year
- Supervision - 1 year
- Professional Demeanor
Affiliations
Northern Illinois University - Trio program
Northern Illinois University - Chance program
Northern Illinois University - National Women's Studies Association
Timeline
Receptionist
Northern Illinois University
07.2023 - 08.2023
Online Shopper
Whole Foods Market
12.2022 - 12.2023
DMV Secretary of State Clerk
Secretary Of State
06.2022 - 12.2022
Bachelor of Arts - General Studies
Northern Illinois University
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