Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills, and also Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments.
Work History
Data Enterier
Roshan Communication Company
03 2013 - 11 2013
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Call Agent
Etisalat Communication Company
02 2014 - 01 2015
Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
Established reputation for patience and empathy, even during challenging customer interactions.
Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Contributed to significant reduction in customer complaints by implementing effective conflict resolution strategies.
Employee
Guardian Transportation Services
01 2015 - 12 2015
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Logistics Manager
Arsalan Yaqubi Logistic Services
03 2016 - 11 2018
Selected, trained and developed logistics personnel to achieve high-performing teams.
Monitored logistics performance and identified improvement opportunities.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Coordinated driver dispatch to accomplish daily delivery requirements.
Resolved shipping discrepancies by coordinating customer and courier communications.
Reduced warehouse storage costs with effective space utilization strategies.
Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
HR Manager
Frost Armored Vehicle Rental Services Co
01 2018 - 08 2021
Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Monitored and handled employee claims involving performance-based and harassment incidents.
Motivated employees through special events, incentive programs, and constructive feedback.
Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Managed employee disputes by employing conflict resolution techniques.