Summary
Work History
Education
Skills
Languages
Timeline
Generic

Shabbir Ahmad HAIRAT

Carmichael ,CA

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills, and also Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in business management with additional training in distribution and team building. Works well within union or nonunion environments.

Work History

Data Enterier

Roshan Communication Company
03 2013 - 11 2013
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Call Agent

Etisalat Communication Company
02 2014 - 01 2015
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Established reputation for patience and empathy, even during challenging customer interactions.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Contributed to significant reduction in customer complaints by implementing effective conflict resolution strategies.

Employee

Guardian Transportation Services
01 2015 - 12 2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Logistics Manager

Arsalan Yaqubi Logistic Services
03 2016 - 11 2018
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.

HR Manager

Frost Armored Vehicle Rental Services Co
01 2018 - 08 2021
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Managed employee disputes by employing conflict resolution techniques.

Education

12 Grade -

Abdul Rahman Pazhwak High School
08.2011

Bachelor - Law

Estiqlal Institute of Higher Education
01.2022

Skills

  • MS Office
  • Problem-Solving
  • Active Listening
  • Interpersonal Communication
  • Decision-Making

Languages

Persian
Native or Bilingual
English
Professional Working
Urdu
Professional Working

Timeline

Data Enterier

Roshan Communication Company
03 2013 - 11 2013

Call Agent

Etisalat Communication Company
02 2014 - 01 2015

Employee

Guardian Transportation Services
01 2015 - 12 2015

Logistics Manager

Arsalan Yaqubi Logistic Services
03 2016 - 11 2018

HR Manager

Frost Armored Vehicle Rental Services Co
01 2018 - 08 2021

12 Grade -

Abdul Rahman Pazhwak High School

Bachelor - Law

Estiqlal Institute of Higher Education