Zaheer Datoo
Sanford,FL
Summary
Dedicated sales/management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
22
22
years of professional experience
Work History
Sales Professional
Seminole Toyota
08.2023 - Current
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Developed strong rapport with customers and created positive impression of business.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Sales Manager
CarQuest Motors
06.2021 - 01.2023
- Stay informed and up to date on market trends to make informed purchases on vehicle inventory
- Managed day-to-day business operations.
- Work with local and national advertising agencies to make sure our vehicles get proper market exposure
- Ensured the dealership was in full compliance with state and local guidelines
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Sales and Marketing Manager
Cutting Edge Signs and Visuals
10.2015 - 06.2021
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
Sales Manager
Lehigh Valley Acura
03.2013 - 06.2015
- Improved sales processes to streamline customer buying experience
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Led employees to achieve Higher GPR while maintaining above average CSI scores
- Met and exceeded monthly sales objectives set by dealership and the factory.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed and implemented comprehensive salesperson training program.
F&I Manager
Lehigh Valley Acura
03.2012 - 03.2013
- Communicated directly with banks to obtain financing for clients
- Aided the title department with all state motor vehicle work for numerous states
- Ensured dealership was in compliance with national and state guidelines
- Educated customers on the value of extended warranty, GAP coverage, wheel and dent protection resulting in an increase in back end profits
- Worked closely as a team with the sales associates and sales managers to negotiate and close the sale.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Sales Representative
Lehigh Valley Honda/Hyundai
10.2002 - 02.2012
- Greeted, and interacted with clients that walked in and assisted them in finding the vehicle that best suit their needs and lifestyle
- Maintained above average CSI and received countless sales awards from the manufacturer on a yearly basis
- Assisted in training new salespeople and acting as their mentor
- Aided the sales desk in closing deals for other sales people
- Followed up with customers after the sale to ensure they were enjoying their new vehicle
- Initiated working of the service drive to see if we could upgrade a customer rather than them paying a big service bill.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Some College (No Degree) -
Pennsylvania College of Technology
Williamsport, PASkills
- Sales Process
- Persuasive Negotiations
- Coaching and Mentoring
- Consultative Selling Techniques
- Client Base Retention
- Brand-Building Strategies
- Maximizing Profitability
- Dealership Operations
- Automotive Trends
- Time Management
- CRM Software
- Goals and Performance
Timeline
Sales Professional
Seminole Toyota
08.2023 - Current
Sales Manager
CarQuest Motors
06.2021 - 01.2023
Sales and Marketing Manager
Cutting Edge Signs and Visuals
10.2015 - 06.2021
Sales Manager
Lehigh Valley Acura
03.2013 - 06.2015
F&I Manager
Lehigh Valley Acura
03.2012 - 03.2013
Sales Representative
Lehigh Valley Honda/Hyundai
10.2002 - 02.2012
Some College (No Degree) -
Pennsylvania College of Technology
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