Zaheir Clay
Nutley,NJ
Summary
I am a dynamic and self-motivated car salesman with a proven track record in driving sales and fostering strong client relationships. With a solid background in sales, I excel at strategically negotiating and closing deals, consistently surpassing aggressive sales quotas. My expertise in leveraging social media and internet marketing, combined with proactive networking and follow-up, enables me to enhance client retention and satisfaction while maintaining the highest standards of integrity. I thrive in fast-paced, competitive environments, demonstrating a natural sense of urgency and a genuine passion for cars and trucks. My ability to juggle multiple initiatives allows me to effectively achieve sales objectives while delivering exceptional customer service. I am committed to contributing to the success of the team and exceeding customer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Car Sales Consultant
Chrysler Jeep Dodge Ram of Paramus
04.2022 - Current
- Consistently maintain a 15 car per month average, exceeding sales targets
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Generated over $100,000 in gross profit through effective sales techniques
- Established high be back ratio, indicating strong customer loyalty and satisfaction
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process
Marketing Sales Representative
MetroPlusHealth
06.2021 - 04.2022
- Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus
- Assist consumers/applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation
- Assist existing members with recertification, when applicable
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace
- Generated additional sales opportunities with upselling and cross-selling techniques
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability
Customer Service Representative
Raymour & Flanigan
11.2019 - 05.2021
- Consistently provide genuine, friendly, personable and professional service
- Handle multiple responsibilities and balance customer priorities
- Efficiently schedule customer's deliveries to meet their needs
- Go above and beyond advocating for every customer concern and request
- Support sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized
- Proactively resolve escalated customer issues
- Ability to multi-task within a fast-paced service environment
- Effective communication, interpersonal and organizational skills in person and on the phone
- Demonstrate excellent listening skills and the ability to work independently and with a team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Security Supervisor
G4S Secure Solution USA
04.2016 - 11.2019
- Developed and implemented comprehensive security protocols to mitigate risks and prevent unauthorized access
- Conducted regular inspections of security equipment, identifying and resolving any issues promptly
- Trained new security personnel on standard operating procedures, emergency response protocols, and customer service skills
- Maintained accurate records of incidents, accidents, and daily activities in compliance with company policies
- Responded quickly to alarms or emergencies on-site, taking appropriate actions to ensure the safety of employees and visitors
- Coordinated with other departments to develop emergency evacuation plans and conduct drills for staff members
Education
Associate's degree - Business Administration
Rockland Community College
Suffern, NY05.2019
High school diploma -
Hackensack High School
Hackensack, NJ06.2015
Skills
- Client Relationship Building
- Goal-oriented mindset
- Strong negotiation
- Sales Strategies
- Persuasion techniques
- Customer Service
- Friendly and Enthusiastic
- Negotiations strength
- Competitive
- Goal-Oriented
- Financing knowledge
- Sales Conversation
Certification
- First Aid Certification
- Class D Security
- Driver's License
- Guard Card
- CPR Certification
Timeline
Car Sales Consultant
Chrysler Jeep Dodge Ram of Paramus
04.2022 - Current
Marketing Sales Representative
MetroPlusHealth
06.2021 - 04.2022
Customer Service Representative
Raymour & Flanigan
11.2019 - 05.2021
Security Supervisor
G4S Secure Solution USA
04.2016 - 11.2019
High school diploma -
Hackensack High School
Associate's degree - Business Administration
Rockland Community College
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