Zaher Masoud

▪ Assisted with recruitment efforts, including scheduling interviews, posting job openings, and coordinating candidate communications.
▪ Contributed to the onboarding process for new employees, including managing new hire paperwork, conducting orientation sessions, and ensuring employees are trained effectively.
▪ Utilized HR information systems and other software tools to manage HR data and information.
▪ Communicated with employees and managers to provide information on HR policies, procedures, and programs.
▪ Worked collaboratively with team members to support a positive and productive work environment.

▪ Provided exceptional customer service to customers, including greeting them warmly, answering their questions, and recommending products to meet their needs.
▪ Consistently sold products and services using product knowledge and sales skills increasing store revenue.
▪ Achieved new customer credit cards and loyalty accounts on a weekly basis, surpassing quotas.
▪ Received positive customer feedback and recognition for outstanding customer service skills.
▪ Successfully trained and mentored new hires and seasonal employees.