Zahid Rafique
Inver Grove Heights
Summary
Experienced retail manager with a strong background in grocery operations, committed to driving sales and enhancing customer loyalty through effective merchandising and staff training with over 5 years of experience in store management, highly skilled in inventory control and team leadership.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Corner store
Saint Paul
02.2020 - Current
- Successfully managed a team of 10 employees, implementing training programs that increased productivity by 20%
- Oversaw store operations, achieving a 15% reduction in costs while improving customer satisfaction scores by 25%
- Developed and executed marketing strategies that boosted monthly sales by 10% over a six-month period
- Established strong vendor relationships that resulted in improved product quality and reduced inventory costs by 12%
- Implemented inventory management systems that minimized stock discrepancies and enhanced order accuracy by 18%.
- Collaborated with upper management to optimize store layout and product placement
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
Assistant Manager
The Fresh Market
Saint Paul
03.2017 - 01.2020
- Managed a team of 8 employees, improving productivity by 20%
- Increased monthly sales by 25% through effective merchandising strategies
- Developed and implemented training programs for new hires, enhancing customer service skills
- Maintained inventory accuracy of 98% through meticulous stock management
- Executed promotional events leading to a 30% increase in foot traffic
- Resolved customer complaints efficiently, achieving a 95% satisfaction rating
- Collaborated with upper management to optimize store layout and product placement
- Analyzed sales data to create actionable reports for continuous improvement
Business Analyst
Thomas Allen
03.2015 - 04.2017
- Developed data-driven insights to improve operational efficiency, enhancing decision-making processes
- Collaborated with cross-functional teams to gather requirements and translate them into actionable project plans
- Utilized advanced analytics tools to identify trends, leading to a 15% increase in revenue growth
- Conducted user acceptance testing and ensured requirements were met, resulting in a 20% reduction in project delivery time
- Facilitated workshops to elicit and prioritize stakeholder requirements, improving communication and project alignment
Education
Bachelor of Science - Business management
Skills
- Compassionate communication
- Time management
- Leadership
- Inventory Management
- Customer service
- Sales Strategy
- Team Development
- Budgeting and Financial Analysis
- Vendor relations
- Problem solving
- Merchandising
- Compliance and safety regulations
- Staff management
Languages
- English
- Urdu
- Hindi
- Spanish (learning)
Timeline
Assistant Manager
Corner store
02.2020 - Current
Assistant Manager
The Fresh Market
03.2017 - 01.2020
Business Analyst
Thomas Allen
03.2015 - 04.2017
Bachelor of Science - Business management
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