Zahid Razzaq
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
District Manager
Bob & Ediths Diner
09.2018 - Current
- Supervised 7 locations to enforce high-quality standards of operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Held meetings with director to identify techniques to overcome sales obstacles..
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
General Manager
Denny's Restaurant
05.2016 - 08.2018
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Food Server
IHOP
01.2015 - 04.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Business - Business
George Mason University
Fairfax, VA05.2018
High School Diploma -
West Potomac High School
Alexandria, VA06.2014
Skills
- Project Management
- Leadership Development
- Strategic Planning
- Market Research
- Staff Recruiting
- Revenue Generation
- Budget Management
- Multi-Unit Management
- Contract Management
- Financial Management
- Operations Oversight
- Compliance Monitoring
- Business Development
- Profitability Optimization
- Budget Preparation
- Sales Forecasts
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
District Manager
Bob & Ediths Diner
09.2018 - Current
General Manager
Denny's Restaurant
05.2016 - 08.2018
Food Server
IHOP
01.2015 - 04.2016
Bachelor of Business - Business
George Mason University
High School Diploma -
West Potomac High School
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