Zahida Ali - Scott
Hammond,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
General Manager
Travel Inn - Happy Stay LLC.
Portage, IN
03.2022 - 03.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
General Manager
Travel Inn - Portage Hospitality
Portage, IN
08.2016 - 03.2022
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant General Manager
Hometowne Lodge
Hammond, IN
09.2009 - 08.2016
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mental Health Technician
Shapiro Developmental Center
Kankakee, IL
08.2007 - 09.2009
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Identified and addressed individual mental health challenges to support patients.
- Bathed, fed and dressed patients based on individual abilities.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
Education
High School Diploma -
Industrial Skills Center
3100 S. Kedzie07.1990
Skills
- Supervision and Training
- Employee Motivation
- Decision Making
- Customer Service Management
- Human Resources Oversight
- Hiring and Onboarding
- Staff Scheduling
- Front Office Operations
- Cash Register Operations
Timeline
General Manager
Travel Inn - Happy Stay LLC.
03.2022 - 03.2023
General Manager
Travel Inn - Portage Hospitality
08.2016 - 03.2022
Assistant General Manager
Hometowne Lodge
09.2009 - 08.2016
Mental Health Technician
Shapiro Developmental Center
08.2007 - 09.2009
High School Diploma -
Industrial Skills Center
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