Zahida Begum
Sterling Heights,MI
Summary
Dedicated and self-motivated professional with experience at Dunkin' Donuts and Rite-Aid Pharmacy, excelling in fast-paced environments. Demonstrates exceptional customer service and teamwork, alongside proficiency in HIPAA regulations. Achieved seamless workflow improvements and consistently delivered high-quality service, showcasing hardworking and positive attitude traits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Employee
Dunkin' Donuts
08.2021 - 08.2024
- Cook: Prepare and cook food items according to menu specifications, ensuring quality and consistency. Maintain cleanliness and organization in the kitchen area.
- Cashier: Greet customers, take orders, handle cash and card transactions efficiently, and provide customer service. Keep the front counter area clean and stocked.
- Drive-Thru Person: Manage drive-thru orders, communicate clearly with customers, prepare items quickly, and ensure accurate and efficient service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Pharmacy Technician
Rite-Aid Pharmacy
06.2023 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Bachelor of Science - Biological Science
Wayne State University
Detroit, Michigan05.2025
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06.2021
High School Diploma -
Warren Career Preparation Center
Sterling Heights, MI06.2021
Skills
- Hardworking, determined, and self-motivated
- Customer Service
- HIPAA (knows the importance of patient-doctor/medical staff confidentiality)
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
Certification
- Adult and Pediatric First Aid
- Adult and Pediatric CPR
- Adult and Pediatric AED
Languages
Bengali
Limited Working
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
06.2023 - 01.2024
Employee
Dunkin' Donuts
08.2021 - 08.2024
Bachelor of Science - Biological Science
Wayne State University
High School Diploma -
Sterling Heights High School
High School Diploma -
Warren Career Preparation Center
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