Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zuramis Leon

Hialeah,FL

Summary

Proven Manager at 5 Below, adept in team leadership and complex problem-solving, significantly enhanced customer satisfaction and team performance. Expert in staff training and development, effectively resolved conflicts and maximized productivity through strategic cost control, ensuring profitability and high-quality service delivery. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Manager

5 Below
10.2023 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Ocho Octubre
Cuba
06.2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

Certification

  • Cosmetology Training - 10 years

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Manager

5 Below
10.2023 - 05.2024

High School Diploma -

Ocho Octubre
Zuramis Leon