Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zahir Mayfield-Youmans

Springfield,New Jersey

Summary

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Walgreens
06.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Shift Leader

Walgreens
01.2023 - Current
  • Analyzed company's expenditures and developed financial models.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.

Customer Service Associate

Walgreens
03.2022 - 05.2023
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Improved customer service wait times to mitigate complaints.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Business

Union County College
Cranford, NJ
01.2024

Skills

  • Team Collaboration and Leadership
  • Staff Supervision
  • Positive Attitude
  • Flexible Schedule
  • Conflict Resolution
  • Large Bill Drops
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Problem-Solving
  • Hiring and Training
  • Staff Management
  • Goals and performance
  • Employee Coaching

Certification


  • CPR Certified
  • Pharmacy Technician License

Timeline

Assistant Store Manager

Walgreens
06.2024 - Current

Shift Leader

Walgreens
01.2023 - Current

Customer Service Associate

Walgreens
03.2022 - 05.2023

Business

Union County College

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Zahir Mayfield-Youmans