Zahira Masoller
Brooklyn,NY
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
1
1
year of professional experience
Work History
Mortgage-banker
Network Capital Funding
New York, New York
05.2022 - Current
- Located and pre-qualified customers for mortgages.
- Evaluated client financial positions and identified most appropriate banking products.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Produced and executed loan packages.
- Networked with realtors and current clients to generate referrals.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Developed prospects for new loans by conducting 250-400 cold calls weekly.
Floor Manager
Scarpetta/ Seville Lounge
New York, NY
01.2021 - 01.2022
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created employee schedules to align coverage with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Cultivated environment focused on collaborating with team members to achieve sales and performance targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Scheduled employees based on labor balancing requirements and forecasted customer levels.
- Implemented challenging personnel and department goals to drive performance.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning and product organization.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
Education
Associate of Science - Business
Cerritos College
Norwalk, CASkills
- Wealth Planning
- Financial Counseling
- Application Reviews
- Complaint Handling
- Customer Relations
- Mortgage Loan Origination
- Creative Solutions
- Client Interviews
- Customer Inquiries
- Nationwide Mortgage Licensing System (NMLS)
- Home Mortgage Disclosure Act
Languages
Spanish
Professional Working
Timeline
Mortgage-banker
Network Capital Funding
05.2022 - Current
Floor Manager
Scarpetta/ Seville Lounge
01.2021 - 01.2022
Associate of Science - Business
Cerritos College
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