Zahira Walker
Bronx
Summary
Patient-focused administrative professional with 4+ years of experience in healthcare and customer service. Organized, detail-oriented, and adaptable, with a strong work ethic and commitment to high-quality service. Skilled in EMR systems, scheduling, and managing front desk operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Security Guard
Arrow Security
01.2022 - 12.2023
- Monitored premises and enforced safety protocols.
- Logged incidents and verified authorized access.
Patient Access Representative
NewYork-Presbyterian
03.2020 - 12.2023
- Scheduled appointments, verified insurance, and assisted with intake.
- Explained procedures and policies with empathy.
- Directed calls and provided support to patients.
Program Assistant
Westhab Shelter
12.2021 - 07.2022
- Managed front desk tasks and appointment reminders.
- Handled calls, reports, and supply distribution.
Warehouse Machinist
Care/of
03.2019 - 01.2021
- Operated machines to ensure accurate pill packaging.
- Promoted for reliability and attention to detail.
Assistant Manager / Sales Associate
Journeys
01.2016 - 11.2019
- Boosted sales, trained staff, and handled hiring.
- Delivered excellent customer service.
Front Desk Associate
Blink Fitness
09.2017 - 01.2019
- Welcomed clients and processed sign-ups.
- Maintained a clean and organized front area.
Education
Honors High School Diploma -
James Baldwin High School
New York, NY01.2016
Skills
- Strong organizational skills
- Healthcare software navigation skills
- Customer Service & Communication
- Skilled in Microsoft Office tools
- Knowledge of clinical terminology
- Inventory & Data Management
- Risk management procedures
- Valid Driver's License
Timeline
Security Guard
Arrow Security
01.2022 - 12.2023
Program Assistant
Westhab Shelter
12.2021 - 07.2022
Patient Access Representative
NewYork-Presbyterian
03.2020 - 12.2023
Warehouse Machinist
Care/of
03.2019 - 01.2021
Front Desk Associate
Blink Fitness
09.2017 - 01.2019
Assistant Manager / Sales Associate
Journeys
01.2016 - 11.2019
Honors High School Diploma -
James Baldwin High School
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