Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahira Walker

New York,NY

Summary

Proven leader in customer service and security management, adept at fostering safety and satisfaction. At Arrow Security Corp., significantly enhanced guest experience and team collaboration. Skilled in incident reporting and verbal communication, demonstrating a strong work ethic and a commitment to excellence. Achieved a notable reduction in customer complaints through proactive problem resolution and superior service.

Overview

12
12
years of professional experience

Work History

Security Officer/Call Center Customer Service Representative

Arrow Security Corp.
01.2023 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.

Front Desk Receptionist

Blink
01.2021 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Associate

Holiday Inn Express Hotel
06.2021 - 01.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.

Customer Service Manager

Toys R Us
04.2012 - 08.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

James Baldwin
351 West 18th Street
06.2016

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Superior customer service
  • Document Management
  • Work ethic
  • Verbal and written communication
  • Customer Service
  • Team Leadership

Timeline

Security Officer/Call Center Customer Service Representative

Arrow Security Corp.
01.2023 - 01.2024

Front Desk Associate

Holiday Inn Express Hotel
06.2021 - 01.2023

Front Desk Receptionist

Blink
01.2021 - 02.2023

Customer Service Manager

Toys R Us
04.2012 - 08.2015

High School Diploma -

James Baldwin
Zahira Walker