Zahirah Carter
Union,NJ
Summary
With extensive experience at Chick-fil-A, excelling in customer service and conflict resolution. Recognized for enhancing guest experiences through effective communication and problem-solving skills. Proven ability to manage cash handling and payment processing while maintaining a welcoming atmosphere for customers as well as consistently receiving positive feedback from patrons.Known to grow relationships and trust with guests especially families.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
Union, NJ
10.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Processed customer payments and balanced cash drawers.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Received amazing feedback from customers
Babysitter
Breasia
Irvington, NJ
09.2023 - 10.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Union High School
Union, NJ06.2025
Skills
- Order taking
- Greeting guests
- Customer service
- Memory retention
- Professional appearance
- Phone etiquette
- Handling complaints
- Money handling
- Payment processing
- Guest relations
- Problem-solving
- Excellent communication
- Task prioritization
- Organizational skills
- Time management
- Attention to detail
Timeline
Front of House Staff Member
Chick-fil-A
10.2024 - Current
Babysitter
Breasia
09.2023 - 10.2024
Union High School