Zahirah Mitchell
Newport News,V.A.
Summary
Experienced Healthcare Environmental Service professional with 10+ years of industry knowledge seeking a career change to Healthcare Administrative Support. Combining my creativity, strategic thinking, and leadership skills, I aim to effectively contribute to departmental goals. Proficient in time management, problem solving, and team motivation, I am dedicated to leading within Riverside Health System.
Overview
8
8
years of professional experience
Work History
Environmental Services Dispatcher
Riverside Regional Medical Center
Newport News , VA
2022.01 - Current
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Identified locations and needs of callers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to emergency contacts.
- Monitored dispatch board in Epic and adjusted call priorities regularly based on caller needs.
- Relayed work orders, messages or information using telephones or two-way radios.
- Ordered supplies or equipment to issue to personnel.
Environmental Services Supervisor
Riverside Mental Health & Recovery Center
Hampton
2022.01 - Current
- Played a crucial role in the initiation, staffing, and ongoing operations of the pioneering Psychiatric Emergency Department at RMHRC.
- Worked closely with both iCare/Epic and IT teams during the implementation of the Rover phone rollout.
- Streamlined inventory management by effectively implementing the First In First Out method, leading to improved identification of expired supplies.
- Succeeded in efficiently managing Kronos by handling duties like timekeeping, payroll approval, basic scheduling, generating reports, and organizing timekeeping data through Excel spreadsheets.
- Efficiently managed staff schedules to ensure adequate coverage for multiple shifts.
- Successfully completed the New Leader Onboarding Course.
- Led department as Hiring Manager and supervised employee Onboarding.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
Lead Cleaner
Michael’s Janitorial
Newport News
2020.06 - 2022.01
- Maintained a high standard of cleanliness in restrooms and common areas on a daily basis.
- Managed the upkeep and sanitation of examination rooms and doctor's offices.
- Managed inventory of cleaning supplies and maintained stock for daily employee needs.
- Responsible for reporting any staffing shortage and employee issues.
- Inspected areas to ensure that they met required standards of cleanliness.
- Managed and coordinated the daily operations of a cleaning team.
Leasing Agent
Hampton Roads Transportation Inc.
Hampton
2017.01 - 2020.03
- Executed various administrative tasks, including phone communication, utilization of company-specific computer software, and efficient maintenance of records.
- Supported drivers with account functions such as payment collection, lease initiation/conclusion, route navigation, DMV documentation management and answering their queries.
- Maintained accurate financial records for drivers including tracking gas usage, distributing car wash vouchers, and processing payments for medical or special accounts.
- Maintained a high level of proficiency in performing daily cash handling tasks and ensuring proper procedures were followed for cash safe drops.
- Maintained direct communication with customers for resolving ride requests, lost belongings retrieval, and managing customer grievances.
- Collaborated with Auto Mechanic team to address vehicle issues, perform preventive maintenance, and facilitate city and state inspections.
Assistant Manager
Jim's Local Market
Newport News , VA
2016.05 - 2017.07
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
Education
Diploma -
Irvington High School
Irvington, N.J.06.2002
Skills
- Leadership
- Critical thinking
- Team Guidance and Motivation
- Customer Relations
- Staff Scheduling
- Active listening
- Interpersonal communication
- Performance Evaluation
- Fast learner
- Strong work ethic
- Employee Training and Development
- Infection Control
- Cross-Department Collaboration
- Policy Enforcement
- Hazardous Materials Handling
- Problem-solving abilities
Timeline
Environmental Services Dispatcher
Riverside Regional Medical Center
2022.01 - Current
Environmental Services Supervisor
Riverside Mental Health & Recovery Center
2022.01 - Current
Lead Cleaner
Michael’s Janitorial
2020.06 - 2022.01
Leasing Agent
Hampton Roads Transportation Inc.
2017.01 - 2020.03
Assistant Manager
Jim's Local Market
2016.05 - 2017.07
Diploma -
Irvington High School
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