Zahiyah Clinton
Central,TX
Summary
Results-driven professional with experience in data entry, secretarial tasks, and call center operations. Proven ability to handle billing matters and manage sensitive client information responsibly. Successfully generated over $450,000 in hotel room bookings, demonstrating strong sales skills and teamwork. Highly reliable and energetic team player committed to exceeding employer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ceo Of Rakai’s Beard Juice
Nationwide
01.2020 - Current
- Answered 80+ calls per hour. Maintained a professional, friendly demeanor with customers at all times, receiving 120+ positive customer reviews.
- Provide handmade beard oil for people growing healthier facial hair/beards.
- Research and optimize what is needed for growth and stimulation of the beard.
- Long term grooming benefits for facial hair/beards.
- Providing the beard with natural vitamin oil to strengthen the hair follicles.
Hotel Reservations Specialist (Remote/Onsite)
Margaritaville-Laquinta Hotel Chains
10.2020 - 06.2025
- Enhanced customer satisfaction through effective team management and support.
- Organized and maintained accurate records for bookings and customer information.
- Handled high call volumes while providing excellent customer service.
- Coordinated room and banquet hall reservations for large groups and travelers.
- Created a welcoming environment for guests, ensuring a home-like experience.
- Communicated effectively with guests to understand and meet their needs.
Personal Care Attendant
Right At Home/Visiting Angels
12.2022 - 10.2023
- Assisted patients with mobility, enhancing comfort during transfers and personal grooming.
- Maintained cleanliness by changing linens and assisting with personal care tasks.
- Managed incoming calls and emails, ensuring efficient communication and scheduling.
- Facilitated appointments through outbound calls and proactive email correspondence.
- Engaged patients in conversation and activities to promote mental alertness and well-being.
- Performed general housekeeping duties, including dishwashing, vacuuming, and dusting.
Front Desk Receptionist
Children's Fun Zone Dental
02.2018 - 08.2020
- Streamlined guest check-in/check-out processes, enhancing overall front desk efficiency.
- Optimized daily workflow by coordinating appointments for staff and clients effectively.
- Managed multi-line phone system, ensuring timely call direction to departments.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
Education
Bachelors Degree BBA -
Mt. San Antonio
Walnut, Ca01.2011
Business Administrative License and Office Management Certificate - undefined
Los Angeles, Ca01.2009
Skills
- Customer and Personal Service — knowledge of principles providing excellent customer service Compassionate and attentive
- Active Listening — giving full attention to other people needs and taking time to understand
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Financial Management and Budgeting.
- Stakeholder and Public Relations.
Certification
Project Management Certification
General Management Certification
Languages
English
Full Professional
Timeline
Personal Care Attendant
Right At Home/Visiting Angels
12.2022 - 10.2023
Hotel Reservations Specialist (Remote/Onsite)
Margaritaville-Laquinta Hotel Chains
10.2020 - 06.2025
Ceo Of Rakai’s Beard Juice
Nationwide
01.2020 - Current
Front Desk Receptionist
Children's Fun Zone Dental
02.2018 - 08.2020
Business Administrative License and Office Management Certificate - undefined
Bachelors Degree BBA -
Mt. San Antonio