Zahla Neal-Coleman
Lakewood,CO
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Shoe Carnival
07.2017 - 10.2022
- Successfully assist customers with shoe selections and returns/exchanges.
- Achieve daily sale goals by cross selling and promoting additional products and services.
- Build rapport with customers and exhibit outstanding customer service skills.
- Assist customers at the cash register during departure.
- Restock shoes in the back room and maintained cleanliness of the store.
- Help with shipments
- Developed training programs to mentor junior staff and streamline onboarding processes.
- Led team initiatives to improve operational efficiency and enhance customer satisfaction.
- Streamlined communication channels, enhancing information flow between management and staff.
- Managed scheduling and resource allocation, optimizing workforce productivity during peak periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sales associate
Journey
03.2018 - 11.2018
- Successfully assist customers with shoe selections and returns/exchanges.
- Achieve daily sale goals by cross selling and promoting additional products and services.
- Build rapport with customers and exhibit outstanding customer service skills.
- Assist customers at the cash register during departure.
- Restock shoes in the back room and maintained cleanliness of the store.
Sales associate
Famous Footwear
07.2017 - 01.2018
- Successfully assist customers with shoe selections and returns/exchanges.
- Achieve daily sale goals by cross selling and promoting additional products and services.
- Build rapport with customers and exhibit outstanding customer service skills.
- Assist customers at the cash register during departure.
- Restock shoes in the back room and maintained cleanliness of the store.
Customer Service Representative
ECP
11.2023 - 09.2024
- Resolved customer inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Streamlined complaint resolution processes, enhancing response time and service quality.
- Trained new team members on company policies and customer interaction protocols, fostering a collaborative environment.
- Analyzed customer feedback to identify trends and recommend improvements to service offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
undefined
Rangeview high school
05.2019
Skills
Great communication with others
Timeline
Customer Service Representative
ECP
11.2023 - 09.2024
Sales associate
Journey
03.2018 - 11.2018
Assistant Manager
Shoe Carnival
07.2017 - 10.2022
Sales associate
Famous Footwear
07.2017 - 01.2018
undefined
Rangeview high school