Zahnaya Flythe

Created customized treatment plans for patients based on individual needs.

• Provided support to clinical staff with insurance verification and authorization processes.
• Provided guidance to patients about their financial responsibility for services rendered.
• Maintained communication with healthcare providers regarding referrals and authorizations.
• Worked closely with medical billing department to ensure accurate coding of all services provided.
• Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.

• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Maintained cleanliness of lobby area at all times.
• Provided information about hotel amenities, services, and local attractions.
• Posted charges, updated accounts and issued bills to departing guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Kept records of room availability and guest accounts, manually or using computers.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.