Zahne Macklin
Cedar Springs,MI
Summary
Proven expertise in system and ductwork installation, honed at FM Mechanical, complemented by exceptional customer service skills. Excelled in creating efficient workflows and enhancing customer satisfaction, demonstrating strong multitasking and communication abilities. Achieved swift resolutions to customer concerns, ensuring positive experiences and relationships.
Overview
10
10
years of professional experience
Work History
HVAC Installer
FM Mechanical
Fenton, MI
05.2014 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Server
Hatorando
Hartland, MI
09.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
K-Rok
Grand Rapids, MI
03.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma -
Fenton Senior High School
Fenton, MI05.2014
Skills
- System Installation
- Ductwork Installation
- Electrical Wiring
- Sheet Metal Fabrication
- Exceptional Customer Service
- Communication
- Computer/POS Proficiency
- Cash Management
Timeline
Server
K-Rok
03.2023 - 09.2023
Server
Hatorando
09.2021 - 03.2024
HVAC Installer
FM Mechanical
05.2014 - Current
Diploma -
Fenton Senior High School