Summary
Overview
Work History
Education
Skills
Websites
Awards
Accomplishments
Certification
Timeline
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Zahnia Harper

Property Management
Metro Atlanta,GA

Summary

Eager and dedicated professional with a strong foundation in program development and data analysis, complemented by a diverse background in project management, customer service supervision, office administration, and education. Demonstrated ability to excel in remote work environments and actively contribute to the success of dynamic teams. Currently serving as a Remote Case Supervisor for Yardi, a leading property management software company, where I oversee management operations. Actively seeking a part-time position that presents professional challenges, allowing me to utilize my problem-solving skills, input financial data, and review reports.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
5
5
Certifications

Work History

Case Supervisor/Compliance Auditor

Yardi
12.2021 - Current
  • Rent and Mortgage Relief Processing:
    Proficient in the proper and efficient processing of Rent Relief and Mortgagee Relief applications in adherence with federal, state, and local regulations.
  • Leadership and Team Management:
    Led a team of 20+ Case Auditors, overseeing the review and audit of a high-volume of applications, approval of funding, and handling of escalated issues and application appeals.
  • Supervision and Training:
    Trained and supervised compliance audit teams of up to 20 members, providing guidance and constructive feedback to enhance team performance.
  • Cross-Departmental Collaboration:
    Collaborated with other departments, including finance and operations, ensuring alignment and consistency in compliance procedures.
  • Customer Support:
    Provided efficient and effective customer support, assisting clients in troubleshooting issues and navigating the client dashboard.
  • Data Management:
    Applied meticulous attention to detail in making necessary system adjustments and ensuring data accuracy.
  • Communication and Conflict Resolution:
    Effectively communicated with clients, promptly addressed billing exceptions, and worked towards swift resolution.
  • Risk and Control Assessments:
    Conducted random and effective risk and control assessments to ensure process accuracy.

HR Associate (Intern)

International Paper
09.2021 - 12.2021
  • Payroll Management:
    Proficient in managing payroll processes, ensuring accuracy and timely execution.
  • Employee Record Keeping:
    Adept at maintaining vital employee records, ensuring compliance with organizational and legal requirements.
  • HR Department Operations:
    Contributed to smooth operation of international Paper's HR department through efficient record-keeping and administrative support for over 500+ employees.
  • Recruitment Assistance:
    Assisted in recruitment efforts, including job postings and conducting initial interviews.
  • HR Database Maintenance:
    Skillful in maintaining human resources records and databases for easy access and data accuracy.
  • Employee Onboarding:
    Facilitated the employee onboarding process, ensuring a seamless integration for new hires.
  • Archive Organization:
    Organized and maintained archived payroll and employee folders, streamlining retrieval processes.

Healthcare Appointment Scheduler (Temporary)

MCI
01.2021 - 12.2021
  • Schedule and confirm appointments for covid-19 vaccination using online platforms, phone calls, or emails
  • Update reports and logs for management use and record keeping
  • Provide delay updates and information regarding special circumstances, such as vaccine availability, eligibility criteria, and safety protocols
  • Adhere to government regulations and HIPAA requirements to maintain confidentiality and privacy of patient data
  • Provide exceptional customer service through effective communication and follow-ups
  • Collaborate with other staff members, such as nurses and administrators, to ensure smooth and efficient operations.

Lead Teacher

Sunshine House Academy
04.2018 - 12.2019
  • Duties included organizing lesson plans and activities to promote physical, mental and social development for 8-10 students per day.
  • Involved parents in student learning to increase family interaction and student support.
  • Plan, coordinate, and execute educational and recreational activities for children of different ages and abilities.
  • Supervise and evaluate performance of other daycare teachers, assistants, and workers.
  • Communicate with parents and caregivers about children’s progress, needs, and concerns
  • Ensure compliance with health, safety, and licensing regulations and standards.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods when applicable.

Sales Associate

Marshalls
11.2014 - 04.2017
  • Customer-focused Sales Associate with a proven track record in the retail apparel industry. Adept at providing exceptional service to diverse clientele, consistently exceeding sales targets, and fostering positive customer experiences.
  • Demonstrated ability to handle a high volume of customers, overseeing over 100+ clients daily, while maintaining a keen eye for fashion trends. Strong communication and interpersonal skills, coupled with a passion for delivering personalized and memorable shopping experiences.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Arts - Education

Georgia State University
Atlanta, GA
01.2018 - 05.2020

Skills

Meeting Facilitation

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Awards

Ranked within the top 10% of supervisors for the highest number of cases paid in 2023, achieving  $2.5 million dollars in distributed funding for the Texas Mortgage Home Assistance Project-Yardi.



Accomplishments

  • Yardi - Atlanta, GA. Assisted with the Yardi project "Texas Homeowner Assistance" individually helped approve over 2.5 million in processed funding to those who qualified for the program. (2023)


Certification

New Life CPR

Timeline

Microsoft Excel (Aspire Training Courses)

12-2024

YCRM (Aspire Training Courses)

12-2024

YCP Stress Management (Aspire Training Courses)

01-2024

Affordable Compliance (Aspire Training Courses)

12-2023

New Life CPR

11-2023

Case Supervisor/Compliance Auditor

Yardi
12.2021 - Current

HR Associate (Intern)

International Paper
09.2021 - 12.2021

Healthcare Appointment Scheduler (Temporary)

MCI
01.2021 - 12.2021

Lead Teacher

Sunshine House Academy
04.2018 - 12.2019

Associate of Arts - Education

Georgia State University
01.2018 - 05.2020

Sales Associate

Marshalls
11.2014 - 04.2017

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Zahnia HarperProperty Management