Zahnirah S. Greene

Knowledgeable and dedicated customer service professional with extensive experience, a very solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

• Prioritize and handle multiple tasks simultaneously, working efficiently and effectively under deadlines Apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form Thoroughly and efficiently gather Restaurant information, access and fulfill Restaurant needs, educate the Restaurant where applicable to prevent the need for future contacts and document interactions through contact tracking Analyze and report trends from Restaurant feedback, to determine needed process improvements Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the Restaurants experience Provide back up or assist other departments as assigned Creation of phone, email, and faxed product orders in the appropriate database Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility Verify pharmacy product eligibility for risk managed product orders using the risk management system Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order Documenting and submitting orders that require outbound follow up Creating Return Material Authorizations for direct, third party returns, and sample returns Creation and mailing of patient return authorizations and outbound packages Processing and appropriate inter-departmental notification / escalation of product complaints Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve Required to maintain knowledge of company products Responsible for a general understanding and proficiency in all database functionality Assist with special projects as needed Attend assigned training as scheduled and complete quizzes as required Effectively communicate with both internal and external customers Maintain a diminutive error rate Thoroughly and efficiently gather client information, access and fulfill their needs, educate the restaurants and clients where applicable to prevent the need for future contacts and document interactions through detailed notations Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust wit

• Telephone Service - Professionally processed 300+ calls per day, providing information and service to ensure customer satisfaction.
• Resolved product issue through consumer testing.
• Supervised team of 30 staff members.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• CPR Certified Until 2025
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