Zahra Ali
Galloway
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guard
OSS Security
11.2023 - Current
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Reduced risks of theft or vandalism by implementing access control procedures at entrances and exits of secured locations.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
Quality Control Inspector
UcsLogistics
11.2020 - 09.2023
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Tax Preparer
Liberty Tax Service
12.2019 - 01.2021
- Served customers popcorn and refreshments in the lobby while they waited for their tax to be prepared.
- Performed free tax estimates for customers.
- Prepared customer taxes.
Packer
Torrid
07.2019 - 10.2019
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
Team Member
BMV
03.2019 - 08.2019
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted customers with vehicle registration, renew ID&Drivers, and reinstatements.
CSR
ContactUS Communications
05.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Tutor
CSCC Student Job
09.2017 - 05.2018
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
CSR
PLS Check Cashers
06.2017 - 03.2018
- Kept the place nice and clean for customers by sweeping and mopping the lobby throughout the whole shift.
- Assisted customers with services such as cashing checks, cashing/creating money orders, western union transactions, and pay utility bills.
- Worked weekends and overnight as needed.
Education
Associate Degree In Dental - Dental Hygiene
Columbus State Community College
Columbus, OHDiploma - Dental Assistant
Briggs High School
Columbus, OH06.2017
Dental Assistant Certificate - Dental Assistant
Fort Hayes Career Center
Columbus, OH05.2017
Skills
- Great customer service
- Overachiever- goes above and beyond to complete the task
- Fast learner and great with fast paced environment
- Wonderful organization skills
Certification
- CPR
- Dental assistant
- Security guard
Timeline
Guard
OSS Security
11.2023 - Current
Quality Control Inspector
UcsLogistics
11.2020 - 09.2023
Tax Preparer
Liberty Tax Service
12.2019 - 01.2021
Packer
Torrid
07.2019 - 10.2019
Team Member
BMV
03.2019 - 08.2019
CSR
ContactUS Communications
05.2018 - 08.2018
Tutor
CSCC Student Job
09.2017 - 05.2018
CSR
PLS Check Cashers
06.2017 - 03.2018
Associate Degree In Dental - Dental Hygiene
Columbus State Community College
Diploma - Dental Assistant
Briggs High School
Dental Assistant Certificate - Dental Assistant
Fort Hayes Career Center
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