Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Zahra Ali

Richardson,TX

Summary

Dynamic and results-oriented professional with extensive experience across various customer-facing roles, notably at Sephora. Excelled in building strong customer relationships and leveraging product expertise to increase satisfaction and loyalty. Demonstrated exceptional problem-solving aptitude and inventory management skills, contributing to significant team performance improvements. Proven track record in enhancing customer service and sales outcomes through effective team leadership and client consultation.

Overview

2025
years of professional experience

Work History

Self Employed Web

Makeup Artist

Job overview

  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Applied makeup in accordance with clothing style.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.

Self Employed Services

Cleaning Service
09.2011 - Current

Job overview

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Shawna Baker

Front Desk Receptionist
02.2022 - 07.2023

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

A One Auto

Customer Service Representative.
10.2018 - 04.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sephora

Sales Floor Associate
10.2008 - 12.2009

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
  • Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.

Education

Yosfia
Syria

2006

Skills

  • Build customer relationships
  • Problem-solving aptitude
  • Inventory Management
  • Time management abilities
  • Professionalism
  • Team building
  • Client consultation
  • Cash Handling
  • Reliability
  • Multitasking Abilities
  • Problem-solving abilities
  • Customer Service
  • Product expertise
  • Facials and makeup applications
  • Relationship building and management
  • Cosmetology
  • Social skills
  • Special occasion makeup application
  • Product recommendation
  • Customer consulting
  • Detail-orientated
  • Call center experience
  • Complaint resolution
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Sales expertise
  • High-energy attitude
  • Positive and professional
  • Retail sales customer service
  • Problem-solving skills
  • Multitasking
  • Stress Tolerance
  • Customer Relationship Management
  • Market awareness
  • FLUENT IN LANGUAGE
  • Stock replenishment
  • Fashion sense
  • Truck unloading
  • Loyalty promotion
  • Organization
  • Sales floor organization
  • Purchase Orders
  • Product ordering
  • Strong leadership
  • Scheduling expertise
  • Cleaning practices
  • Cleaning and sanitation
  • Customer service-focused
  • Team performance management
  • Customer Satisfaction
  • Team Leadership
  • Problem Identification
  • Quality Control
  • Staff Motivation
  • Inventory Control
  • Organize work schedules
  • Resolve complaints

Languages

English
Full Professional
Arabic
Full Professional
Persian
Full Professional

Timeline

Front Desk Receptionist

Shawna Baker
02.2022 - 07.2023

Customer Service Representative.

A One Auto
10.2018 - 04.2021

Cleaning Service

Self Employed Services
09.2011 - Current

Sales Floor Associate

Sephora
10.2008 - 12.2009

Makeup Artist

Self Employed Web

Yosfia

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Zahra Ali