Zahra Shafaq

• Organize department operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Prepare and control store’s budget aiming for minimum expenditure and efficiency.
• Monitor stock levels and purchases.
• Deal with complaints from customers to maintain store’s reputation.
• Inspect areas in store and resolve any issues that might arise.
• Plan and oversee in-store promotional events or displays.
• Analyze sales and revenue reports and make forecasts.
• Ensure store fulfill all legal health and safety guidelines.
• Being present on floor for daily observation.

• Volunteer (children first)

• Assist Store Manager in planning and implementing strategies to attract customers.
• Coordinate daily customer service operations.
• Track progress of weekly, monthly, quarterly and annual objectives.
• Monitor and maintain store inventory (make sure 25’s are at 0 before opening and closing

the store).

• Evaluate employee performance and identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing sales associates.
• Handle complaints from customers.
• Conduct regular audits to ensure store is functional and presentable.
• Make sure all employees adhere to company’s policies and guidelines.
• Act as our stores representative and set example for our stuff.

▪ Making sales.

2016-2018

• Organizing, supervising and checking product in every section of store.
• Checking and monitoring section sale forecasts( monitoring forecast, knowing reports, proposing action plan)
• Sharing comments and ideas with store Director/ Sub director to improve product.
• Proposing and checking orders, blocking items, implementing commercial criteria and
  project agreed with regional commercial team.
• Executing merchandising task.
• Supporting customer service tasks on floor.
• checking displays and bring changes if necessary.
• Doing preparation for shipments and help with shipment if needed.
• Checking and ordering changes for furniture, lights and walls.

• Essential Duties & Responsibilities:
• Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects
• Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on subject of financial well-being
• Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
• Develops coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
• Obtains underwriting approval by completing application for coverage
• Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs
• Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications
• Provides death benefits by delivering policy proceeds; reassessing client needs
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Responsibilities:
• Oversee all aspects of general office coordination
• Maintain office calendar to coordinate work flow and meetings
• Interact with clients, vendors and visitors
• Prepare responses to correspondence containing routine inquiries
• Perform general clerical duties to include, but not limited to, book keeping, copying, faxing, mailing and filing
• Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping
• Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs
• Conduct research, compile data and prepare papers for consideration and
• Presentation to Executive Director, staff and Board of Directors
• Prepare agendas and make arrangements for committee, Board or other meetings
• Make travel arrangements for staff, board and volunteers
• Assist in special events, such as fundraising activities and annual meeting
• Assist with overall maintenance and purchasing of organization and its offices.

• Responsibilities:
• Handling all queries of Investors with respect to promotional events of AISA.
• Assisting promotion director in keeping follow up with donor community and foreign missions based in Kabul.
• Joining investment promotion manager and investment promotion coordinator in devising concept notes, work plan, budget, task tracker and proposal for certain promotional activities.
• Joining investment promotion manager and promotion coordinator in rebranding process of AISA.
• Working closely with Director and Investment Promotion Manager in disseminating information about AISA among foreign based and Kabul based foreign counterparts and donor agencies (through awareness session, presentations, email exchange, conferences and workshop).
• Assisting Director in management of Afghanistan’s ECO Web portal
• Preparing, recording and maintaining all department files.
• Maintaining records of event aspects, including financial details and budget expenses
• Arranging and joining Director in meetings.
• Writing Minutes of meetings.
• Keeping close follow up with respective departments including Finance and Procurement to ease availability of required resources including payment to contractors and booking necessary audio and visual equipment before and during events.
• Cooperating with Investment promotion director in providing information about investment climate of Afghanistan.
• Establishing contacts with Embassies/AISA counterparts and other Ministries

• Essential Duties & Responsibilities:
• Maintaining organizations contact with counterparts.
• Conveying organization’s message to public.
• Keeping in touch with partners of organization and its linked stakeholders.
• Staying in touch with government officials.
• Visiting women and evaluating their tasks.