Zahra Sheikh-Wali
Portland,Oregon
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
McGee Air Services
01.2022 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Warehouse Associate
Amazon Warehouse
09.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manager
Hashi Halah
06.2015 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
PDX McDonald's
12.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Portland Community College
Portland, Oregon06.2024
Skills
- Team Management
- CRM software knowledge
- Complaint Handling
- Team coaching
- Data Entry
- Product Knowledge
- Customer Service Management
- Issue Resolution
- Skill Development
- Production goal setting
- Multitasking and Organization
Certification
- Fluent in Somali (read, write, speak)
- Oregon Food Handler's card
- Adult, Child, Infant CPR
- Pediatric First Aid
- Security Guard Card
Languages
Somali
Full Professional
Timeline
Customer Service Representative Team Lead
McGee Air Services
01.2022 - Current
Warehouse Associate
Amazon Warehouse
09.2021 - 01.2022
Customer Service Representative
PDX McDonald's
12.2015 - 04.2017
Manager
Hashi Halah
06.2015 - 01.2020
GED -
Portland Community College
- Fluent in Somali (read, write, speak)
- Oregon Food Handler's card
- Adult, Child, Infant CPR
- Pediatric First Aid
- Security Guard Card
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