Summary
Overview
Work History
Education
Skills
References
Timeline
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Zahra Souidi

Zahra Souidi

Dundalk,MARYLAND

Summary

Dedicated and effective professional with a strong background in training new employees, ensuring their proficiency, and maintaining high-quality standards for an efficient work environment. Adept at customer service, multitasking, and team collaboration, consistently exceeding expectations in addressing customer needs. Proven expertise in various roles at Amazon, showcasing strong problem-solving skills, attention to detail, and commitment to operational excellence.

Overview

5
5
years of professional experience

Work History

Team Member

Amazon
Baltimore, MD
08.2022 - Current
  • Demonstrated proficiency as an Amazon Inbound Stow Associate, utilizing precision in scanning products with handheld devices and efficiently placing them in designated bar-coded shelf locations.
  • Proven track record as a dedicated learning ambassador at Amazon Fulfillment Centers, adept at coordinating and executing comprehensive training programs, with a focus on enhancing effectiveness and addressing training gaps in collaboration with Operations.
  • Accomplished Inbound Problem Solver at Amazon, adept in swiftly troubleshooting and resolving inventory-related issues for associates, encompassing tasks such as printing ASIN labels, managing damaged products, and ensuring compliance by adding expiration dates to food and health products.
  • Proactive in tackling challenges as an Inbound Problem Solver at Amazon, adept at efficiently resolving tickets and addressing issues related to insect pods. Instrumental in maintaining a meticulous approach to problem-solving, ensuring comprehensive resolution while documenting processes with attention to detail, and providing visual documentation through pictures for comprehensive reporting.
  • Demonstrated commitment to operational efficiency as a Chase Reactive Specialist at Amazon, ensuring the swift stowing of reactive items within a stringent 4-hour timeframe, regardless of volume. Proven ability to optimize processes and meet challenging timelines, contributing to a seamless workflow and timely resolution of inventory challenges.

Deli Clerk

Giant
Dundalk, MD
01.2022 - 08.2022
  • Expertly recommend a variety of foods, offer samples of premium meats and cheeses, proficiently handle cutting, weighing, packaging, and pricing tasks
  • Additionally, adept at responding to customer inquiries and requests.
  • Diligently maintain clean work areas, update displays, and proactively inform customers about specials, promotions, and new items, ensuring a positive and engaging shopping experience.

Supervisor

Krispy Kreme
Virginia Beach, VA
01.2022 - 06.2022
  • Identified needs of customers promptly and efficiently.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated employee schedules according to shift changes and availability.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Team Member

Krispy Kreme
Virginia Beach, VA
01.2019 - 01.2022
  • Successfully trained new employees, ensuring their proficiency in job responsibilities and adherence to quality standards, contributing to an efficient and productive work environment.
  • Answering calls to help customers with their questions and concerns
  • Assisted wait staff and other members of the team in completing tasks.
  • Addressed customer needs, responding to specific requests.
  • Looked for ways to go above and beyond job requirements.

Education

Associate of Arts - English

Mohamed I University
Morocco
07-2019

Associate of Applied Science - Information Technology

The Community College of Baltimore County
Dundalk, MD

Skills

  • Fluent in Arabic and English
  • Advanced in French
  • New Hire Training
  • Office automation
  • Team leader
  • Public Speaking
  • Safety Understanding
  • Attention to Detail
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Team Member

Amazon
08.2022 - Current

Supervisor

Krispy Kreme
01.2022 - 06.2022

Deli Clerk

Giant
01.2022 - 08.2022

Team Member

Krispy Kreme
01.2019 - 01.2022

Associate of Arts - English

Mohamed I University

Associate of Applied Science - Information Technology

The Community College of Baltimore County

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Zahra Souidi