Zahra Tollefson
Sheboygan,WI
Summary
A college student job seeking with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
3
3
years of professional experience
Work History
School Program Aide
A Million Dreamz Inc.
Sheboygan, WI
03.2024 - 08.2024
- Applied behavior management techniques to maintain group discipline and reinforce good behaviors.
- Managed daily attendance and reported absences and tardies to the office for parental notification.
- Attended in-services, workshops, and seminars.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Assisted in preparing lesson materials and bulletin board displays.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Planned and supervised games and other recreational activities for students.
- Backed up lessons with personal support, small group instruction, and hands-on activities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained schedule of class assignments to meet deadlines.
- Cleaned glass surfaces daily to remove handprints and spots.
- Completed in-depth classroom cleanings to sanitize and disinfect toys, decorations, sinks, counters, and mirrors.
Cashier/Customer Service Manager
Hobby Lobby
Sheboygan , WI
04.2023 - 01.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved the appearance of the store by arranging and replenishing displays, as well as merchandise racks.
- Processed refunds for worn, damaged, and broken merchandise.
- Trained new team members in cash register operation and customer services.
- Learned roles of other departments to provide coverage and keep the store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier/Dishwasher
Local Press Eatery
Sheboygan, WI
03.2021 - 05.2022
- Worked closely with front-end staff to assist customers.
- Delivered customer service to patrons using active listening and engagement skills.
- Kept dishware, glasses, and utensils ready for customer needs by quickly scraping, washing, and restocking items.
- Clean utensils were replaced in storage bins for easy access.
- I developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scrubbed pots, pans, and trays by hand.
Education
High School Diploma -
North High School
Sheboygan, WI06-2023
Associate of Applied Science - Special Education
University of Wisconsin - Green Bay
Sheoygan, WISkills
- Conflict Resolution
- Hands-on learning
- Communication and Interpersonal Skills
- Organizational and Planning Skills
- Strong Work Ethic and Dependable
- Cash Register Operation
- Customer Service
- Cash Handling
- Customer Assistance
- Returns processing
- Staff Training and development
- Cleaning and sanitizing
- Stocking and replenishing
- Ordering and stocking
Timeline
School Program Aide
A Million Dreamz Inc.
03.2024 - 08.2024
Cashier/Customer Service Manager
Hobby Lobby
04.2023 - 01.2024
Cashier/Dishwasher
Local Press Eatery
03.2021 - 05.2022
High School Diploma -
North High School
Associate of Applied Science - Special Education
University of Wisconsin - Green Bay
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