Zahraa Al-Ghawalb
Westland,MI
Summary
A leading advocate for the human resources field and educator known for exemplary team-building and project oversight skills. Gifted with interpersonal engagement amongst diverse staff, executives, and business partners; able to adapt to various demands and needs, articulating them accurately and pursuing effective implementation. First responder to engage in strong collaborative relationships and a guide towards cooperative results; a mediator amongst opposing parties in negotiations, grievances of staff and executives, etc. Additionally, years of educational and professional work experience inspired justice, equality, and equity as the driving forces and purpose in many endeavors since being the eldest daughter of refugees forced to flee from war to survive. Thus, I've dedicated 15+ years and ongoing towards humanitarian efforts, which sparked a deep devotion to human resources and its accomplishment in the workplace. I've been a board member for various humanitarian organizations. Honorable non-profit organizational mentions include ACCESS ACTS, Humans4Humanity, Orphan Relief, Eternal Light, and The American Medical Student Association. I've directly contributed as a volunteer to raise 52 tons of humanitarian aid. As well as participating in local, national, and international relief efforts as a volunteer in fulfilling organizational missions on the ground.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Human Resources Director
City Of Inkster
02.2022 - 08.2023
- Under the direct supervision of the City of Inkster Mayor. Oversee the development and implementation of personnel policies as well as participate in labor negotiations, administer collective bargaining agreements, and responsible for the City's risk management activities. Counsel and coordinate development initiatives with the City's executive board, city council, and subordinates, develop performance standards and evaluate the performance of all city employees including contracted agency members.
- Provide position utilization of skills and classification support to various departments, Such as the Mayor's Office, Police, Fire, City Clerk, Treasury, and Building.
- Provide advisory on staffing measures, recruitment strategies, and trending resources alongside optimizing social media presence and engagement with the support of the City of Inkster Media Department.
- Participation in the recruitment, hire, discipline, and discharge of City employees. Develops and places recruitment advertising. Oversees the proper maintenance and access to personnel files. Plans and administers all labor relations activities. Responsible for the overall administration of the City's benefit program. Created and directed the annual Open Enrollment Conference with City officials, benefit speakers, program administrators, and sponsorships to provide an informational and unique event regarding annual benefit renewal packages for employees.
- Processes new employee paperwork and benefit changes including worker's compensation, unemployment, life insurance, disability, self-insured medical, dental, and vision for all staff. Serves as the key contact with the City's benefit providers.
- Ensures compliance with all applicable State and Federal laws, City policies, and procedures related to personnel administration. Serves as the City's Equal Employment Opportunity Coordinator, HIPPA, and Americans with Disabilities Act Administrator. Administers the City's FMLA program, maintains necessary records and information, analyzes data, and complies with reports required by regulatory agencies and City Administration.
- Handles employee relations for the City. Assists in developing, facilitating, and implementing personnel policies and procedures. Maintains associated personnel policy books. Provides guidance and counseling to employees, supervisors, and board executives on matters related to employment, policies, procedures, training, benefits, and general human resources inquiries.
- Coordinate with participating City departments and executives for the annual Summer Youth Employment Program through grant funding and facilitate youth placements. Participants range from 14-21 years of age to work within selected departments assisting staff in daily activities. Coordinating with department heads and supervisors of summer activities and educational implementation of City business and operations.
- Serves as the City's collective bargaining unit. Draft contract language, studies, and reports on potential cost and service impacts of proposed provisions. Ensures consistency between union contracts. Assists in administering all collective bargaining agreements and employee contracts.
- Applicable Programs: Microsoft - Word/Excel/Outlook, DM Payroll, BS&A: Payroll/Human Resources/Timesheet, Civic Engage, Indeed, LinkedIn, Michigan Municipal League, Employee Navigator, Mission Square Retirement Services, Boon Chapman, Health Alliance Plan (HAP), MetLife, PureOHS.
Human Resources Supervisor - Internship
GAOTek Inc.
10.2021 - 12.2021
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 5 new employees and 20 HR Assistants.
- Lead and supervised an HR team division and liaised between four HR team divisions and their respective HR supervisors to improve communications with upper HR management.
- Directed and facilitated efficient training methods for all HR Assistants in the four HR team divisions while developing succession plans and promotion paths for staff.
- Updated HR database with new employee information, changes in additional duties, and other details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Coordinated ongoing technical training and personal development through one-on-one sessions and surveys with HR Assistants.
- Maintained optimal staffing levels by tracking vacancies between all four HR team divisions and initiating recruitment and interview processes to identify qualified candidates.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Human Resources Assistant - Internship
GAOTek Inc.
09.2021 - 10.2021
- Operated one of the four Canadian team divisions alongside HR intern assistants working to create an applicant pool and hire qualified candidates from the United States and Canada for the various vacant positions at GAOTek Inc.
- Partnered with the management team to coordinate on-boarding and off-boarding processes. Maximized team knowledge and productivity by training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Replied to applicants' emails, screened replies, and scheduled interviews by senior HR administrator. Developed strong communication and interpersonal skills by continuously communicating with management, team leaders, team members, and new applicants.
- Organized new employee orientation schedules for new hires.
- Developed strong organizational, time management, and critical thinking skills through completing tasks involved in the full cycle recruitment process.
Education
BBA - Human Resources Management
Eastern Michigan University
Ypsilanti, MISkills
- Human Resources Operations
- Employee Development
- Conflict Resolution
- Recruiting and Interviewing
- Onboarding, Training and Development
- Administering Disciplinary Procedures
- Microsoft; Word, Excel
Certification
Detroit Wayne Integrated Health Network (DWIHN) Training
- HIPAA
- Recipient Rights
- Emergency Preparedness
- Person-Centered Planning
- Anti-Harassment and Non-Discrimination
- Infection Prevention and Control Practices
- Grievances, Appeals, and State Fair Hearings
- Cultural Competence: Diversity, Equity, and Inclusion (DEI)
American Red Cross Training Services
- First Aid/CPR/AED - Adult, Child, and Baby
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Professional References
Saif Alsenad - Mayor's Executive Assistant
City of Inkster
313-848-2950
Pamela Rhoades - Human Resources Assistant
City of Inkster (Senior Alliance Outsourced)
734-513-5363
Sarah Abdelhak - Humans4Humanity President
Humans4Humanity
313-848-4708
Timeline
Human Resources Director
City Of Inkster
02.2022 - 08.2023
Human Resources Supervisor - Internship
GAOTek Inc.
10.2021 - 12.2021
Human Resources Assistant - Internship
GAOTek Inc.
09.2021 - 10.2021
BBA - Human Resources Management
Eastern Michigan University