Zahraa Alnajati
Spokane Valley,WA
Summary
Dedicated team player with years of experience in a warehouse environment. Proficient in using a variety of packing equipment and materials to ensure safe shipment of items. Possesses strong organizational skills and the ability to work independently. Experienced candidate with a proven track record of packing and shipping items quickly and safely. Excellent communication, problem-solving, and multitasking abilities. Able to work with minimal supervision in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Package Handler/ PH-Trainer
FedEx ground
Spokane, WA
10.2022 - 06.2025
- Developed and implemented training programs to ensure package handlers met departmental objectives.
- Utilized protective packaging to support safe product delivery.
- Followed instructions from supervisors regarding specific customer packaging requirements.
- Maintained up-to-date knowledge of industry trends related to package handling operations through research activities.
- Created detailed documentation of all training materials and processes for easy reference by new trainers.
- Established effective communication channels between trainers and managers so that any necessary adjustments could be made quickly.
- Ensured that all trainees had a complete understanding of policies and procedures related to their job duties.
- Collaborated with management team to identify employee development needs and create targeted training plans.
- Managed and coordinated multiple projects while ensuring timely completion.
- Focused on learning new skills and staying updated with industry changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Patient Registration Representative
Providence, Sacred Heart Hospital
Spokane, WA
09.2021 - 06.2022
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Maintained medical records, technical library, and correspondence files.
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.
- Developed productive relationships with physicians, nurses, and other healthcare professionals to ensure smooth patient care transitions.
- Completed insurance or other claim forms.
Personal Shopper
Walmart
Spokane Valley, WA
06.2021 - 06.2022
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Coordinated deliveries between vendors and customers.
- Stayed current on customer trends and requirements.
- Received work assignments from order system to fill orders.
- Ensured a safe working environment free from hazards or risks.
- Maintained positive working relationships with customers, team members, and leadership.
- Displayed excellent problem solving abilities when resolving customer complaints.
Environmental Services Housekeeper
Providence Sacred Heart Hospital
Spokane, WA
08.2018 - 08.2021
- Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.
- Successfully completed daily, weekly and monthly cleaning assignments as scheduled by supervisor.
- Demonstrated ability to quickly learn and master new cleaning techniques, products and processes.
- Sanitized and cleaned equipment and surfaces with solvents.
- Efficiently managed time to ensure completion of multiple tasks within established deadlines.
- Demonstrated proper knowledge and utilization of cleaning supplies, chemicals, and equipment.
- Sanitized and cleaned assigned areas using proper infection control procedures.
Education
BSB - Business Administration - Finance, economics
Eastern Washington University
Cheney, WA06.2025
High School Diploma - undefined
Ferris high school
Spokane, WA06.2017
Skills
- Attention to Detail
- Problem Solving
- Warehouse Navigation
- Multitasking
- Time Management
- Excellent Communication
LANGUAGES
Arabic - Bilingual
Turkish - Bilingual
English - Bilingual
Timeline
Package Handler/ PH-Trainer
FedEx ground
10.2022 - 06.2025
Patient Registration Representative
Providence, Sacred Heart Hospital
09.2021 - 06.2022
Personal Shopper
Walmart
06.2021 - 06.2022
Environmental Services Housekeeper
Providence Sacred Heart Hospital
08.2018 - 08.2021
BSB - Business Administration - Finance, economics
Eastern Washington University
High School Diploma - undefined
Ferris high school