Zahraa Ghazi
Dearborn
Summary
Outgoing volunteer with a focus on enhancing patient comfort and support. Developed strong communication skills through interactions with patients, families, and medical staff in high-stress environments. Committed to fostering a welcoming atmosphere that promotes emotional well-being and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Corewell Health Hospital
Dearborn
02.2025 - Current
- Developed strong communication skills by interacting with patients, families, and medical staff in a fast-paced, high-stress environment.
- Gained exposure to acute care settings, observing how healthcare professionals respond to critical situations and medical emergencies.
- Assisted in improving patient comfort by providing blankets, water, and emotional support while maintaining a calm and compassionate demeanor.
- Supported hospital operations by managing patient transport, restocking supplies, and helping maintain a clean and organized environment.
Chaperone- Volunteer
School
Dearborn
02.2025 - Current
- Gained hands-on experience supervising and engaging with children in educational and recreational settings
- Learned to manage group dynamics, encouraging cooperation, inclusion, and respectful behavior among students
- Developed clear and patient communication techniques tailored to children's understanding
- Collaborated with teachers, school staff, and other chaperones to coordinate logistics and supervise effectively
Medical Receptionist
Life Medical Center
Dearborn Heights
10.2025 - 11.2025
- Greeted patients and visitors, creating a welcoming environment.
- Scheduled appointments using electronic health record systems efficiently.
- Coordinated insurance verification and pre-authorization processes seamlessly.
- Answered phone calls promptly, addressing inquiries with professionalism.
- Collected patient information for intake forms, streamlining registration procedures.
- Maintained a clean and organized reception area to enhance patient experience.
- Called patients to confirm scheduled appointments and obtain additional details.
Manager, supervisor
Zaman Health Community Center
10.2024 - 08.2025
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed approximately 100 incoming calls, emails per day from patients.
Shadowing Student
Dr. Fakhih
Dearborn
05.2024 - 08.2024
- Observed how physicians build trust and rapport with patients and the way physicians collaborate with their team
- Maintained clinical and patient care areas and supplies in clean and orderly fashion.
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
Babysitting
Dearborn
01.2021 - 01.2023
- Ensured the safety and well-being of children at all times
- Maintained a safe and hygienic environment to ensure children's health and well-being
- Demonstrated patience and empathy in addressing children's emotional and developmental needs
- Developed engaging activities that promoted children's developmental milestones
- Provided nurturing care for children aged between 6 months and 5 years for years
Education
Master of Science - Biomedical Sciences
The Chicago School of Professional Psychology
Los Angeles, CA12-2026
Bachelor of Science - Biological Sciences
University of Michigan
Dearborn, MI12-2025
Associate of Science -
Henry Ford College
Dearborn, MISkills
- Event organization
- Interpersonal communication
- Teamwork and collaboration
- Crisis management
- Social media management
- Data entry
- Time management skills
- Multitasking and prioritization
- Attention to detail
- Telephone and email etiquette
- Empathy and patience
- Positive attitude
Certification
The National Society of Leadership and Success, 03/01/23
Languages
Arabic
Native/ Bilingual
Timeline
Medical Receptionist
Life Medical Center
10.2025 - 11.2025
Volunteer
Corewell Health Hospital
02.2025 - Current
Chaperone- Volunteer
School
02.2025 - Current
Manager, supervisor
Zaman Health Community Center
10.2024 - 08.2025
Shadowing Student
Dr. Fakhih
05.2024 - 08.2024
Babysitting
01.2021 - 01.2023
Master of Science - Biomedical Sciences
The Chicago School of Professional Psychology
Bachelor of Science - Biological Sciences
University of Michigan
Associate of Science -
Henry Ford College