ZAHRAA ILEIWI
Burleson,United States
Summary
Experienced sales advisor with a professional yet charismatic personality. Reliable and communicative both on and off the clock. Able to multitask and prioritize necessary tasks to accomplish store's goals while keeping everyone's wellbeing at the forefront. Exceptionally well-organized and capable of anticipating client needs. Greeted and built connections with guests through active listening and empathetic communication. Built a clientele with loyal clients that appreciate my styling and suggestions Improved store's metrics and KPIs with well refined skill sets Projected to be promoted to Sales and Service Lead due to active selling and listening skills Taught other associates selling skills to improve overall performance of store
Overview
3
3
years of professional experience
Work History
Sales and Service Lead
Alo Yoga
Dallas, TX
07.2024 - Current
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Created team schedule based on associates’ ability to be the most productive for the company each day while keeping their wellbeing in the forefront.
- Boosted team morale to sell more and be more enthusiastic yet having an authoritative element.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Had large package sales due to active listening and empathetic selling to a loyal clientele.
Sales and Service Associate
Alo Yoga
Fort Worth
03.2024 - Current
Assistant Manager
Abercrombie and Fitch
Dallas
10.2023 - 03.2024
- Lead a team with integrity and positivity, while keeping tasks and KPIs at the forefront
- I task out brand representatives to carry out the necessary steps to ensure a successful and smooth day
- Completed daily opening and closing procedures, and used problem solving skills to keep customers happy and satisfied
- Used previous experience to build on customer relationships and created a positive lasting impression
- Managed daily store operations with acute attention to detail, enhancing customer satisfaction.
Style Advisor
Aritzia
Southlake
05.2023 - 10.2023
- Built a loyal clientele through active listening and attentiveness
- Styled outfits strategically to fit client's lifestyle needs
- Ran product back to floor while actively engaging with new clients
- Curated sales floor according to the current floor plan
- Provided staff coaching, mentoring, and consultation to improve performance and professional development.
Style Advisor
Aritzia
Dallas
10.2021 - 10.2023
- Built a loyal clientele through active listening and attentiveness
- Styled outfits strategically to fit client's lifestyle needs
- Ran product back to floor while actively engaging with new clients
- Curated sales floor according to the current floor plan
- Provided staff coaching, mentoring, and consultation to improve performance and professional development.
Keyholder
AllSaints
Dallas
04.2021 - 10.2021
- Converted customers into clients by engaging with them and having a magnetic energy
- Styled men and women to fit their everyday needs and wants
- Signed for incoming shipments as well as opened and closed registers
- Was in charge of training and mentoring new employees
- Implemented merchandising and promotional changes throughout the sales floor to increase sales
- Completed the procedures for opening and closing the store.
Education
Associate of Arts in Public Relations -
University of Texas
Arlington, TX01.2021
Skills
- Team management
- Staff collaboration
- Arabic
- Spanish
- Schedule management
- Communication
- Personable
- Customer Service
- Business Planning
- Client Relationship Building
Personal Information
Title: SALES SPECIALIST
Timeline
Sales and Service Lead
Alo Yoga
07.2024 - Current
Sales and Service Associate
Alo Yoga
03.2024 - Current
Assistant Manager
Abercrombie and Fitch
10.2023 - 03.2024
Style Advisor
Aritzia
05.2023 - 10.2023
Style Advisor
Aritzia
10.2021 - 10.2023
Keyholder
AllSaints
04.2021 - 10.2021
Associate of Arts in Public Relations -
University of Texas