Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahria Arana

Arlington

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreens in optimizing workflow and ensuring patient confidentiality. Adept at problem-solving and enhancing customer satisfaction through effective communication and advanced math skills. Committed to accuracy in medication dispensing and fostering strong team collaboration to achieve service excellence.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
06.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Server

Olive Garden
06.2022 - 09.2024
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Team Member

Whataburger
05.2020 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

No Degree - Biology

The University of Texas At Arlington
Arlington, TX
12-2027

High School Diploma -

Lamar High School
Arlington
06-2021

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Patient confidentiality
  • Pharmacy and customer records management
  • HIPAA
  • Healthcare regulations
  • Advanced math skills

Timeline

Pharmacy Technician

Walgreens
06.2024 - Current

Server

Olive Garden
06.2022 - 09.2024

Team Member

Whataburger
05.2020 - 02.2022

No Degree - Biology

The University of Texas At Arlington

High School Diploma -

Lamar High School

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