Zahria Phillips
Atlanta,GA
Summary
Experienced professional with a strong background in customer service, technical support, and administrative roles. Demonstrated expertise in managing high call volumes, providing exceptional customer care, and efficiently resolving complex issues. Seeks to leverage strong communication, problem-solving, and technology skills to make a meaningful contribution to a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
CSR Front Desk Agent
Ashley Furniture HomeStore
08.2022 - 11.2024
- Reconciled daily accounts receivable reports, maintaining financial accuracy.
- Managed customer deliveries, scheduled technicians effectively, and optimized warehouse stock levels.
- Assisted customers in financing processes through Synchrony, Genesis, and other platforms
- Utilized CRM systems and dispatch software to streamline order management and issue resolution
- Achieved high customer satisfaction by proactively handling escalations and complaints
Patient Service Representative
Benevis
01.2021 - 07.2022
- Provided exceptional service to more than 150 patients each day, maintaining precise appointment scheduling.
- Managed electronic medical records (EMR) and handled insurance verification
- Maintained high operational efficiency by meeting quality assurance standards and managing call metrics
- Trained in using Zoiper, Braxtel, and other telephony systems
- Managed patient disputes and referrals, maintaining adherence to office protocols.
Help Desk Tier1
FEMA – Federal Emergency Management Agency
08.2018 - 12.2020
- Provided Tier1 technical support, managing ticket escalations and troubleshooting via phone and Remedy
- Scheduled technician visits for disaster relief efforts.
- Resolved over 100 user issues daily to ensure high-level service.
- Recognized for high-quality support and effective communication with users
Processing Agent/CSR
GA Secretary of State Office
07.2017 - 08.2018
- Facilitated business registration for entrepreneurs.
- Managed over 95 inbound calls daily, providing website direction and registration guidance.
- Achieved 100% customer satisfaction by following quality control protocols.
- Assisted in onboarding and training new employees.
Education
High School Diploma - undefined
South Atlanta Law and Social Justice School
Atlanta, GA05.2015
Skills
- Technical Support
- CRM Software (10 years)
- Help Desk Support, EMR Systems, Microsoft Office Suite, GS Suites
- Customer Service Support
- Scheduling, Dispatching,
- Data Entry,
- Insurance Verification
- Filing, Clerical Experience, Medical/Dental Receptionist, Report Generation, Problem Solving
Additional Information
• CPR Ceritified - American Heart Association
Timeline
CSR Front Desk Agent
Ashley Furniture HomeStore
08.2022 - 11.2024
Patient Service Representative
Benevis
01.2021 - 07.2022
Help Desk Tier1
FEMA – Federal Emergency Management Agency
08.2018 - 12.2020
Processing Agent/CSR
GA Secretary of State Office
07.2017 - 08.2018
High School Diploma - undefined
South Atlanta Law and Social Justice School
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