Zahria Sparks
Garden Grove,CA
Summary
Talented account manager successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Also, a Small Business Owner with superior understanding of beauty companies and esthetics markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes.
Overview
12
12
years of professional experience
Work History
Business Owner
Sunshine Skin
Long Beach , CA
11.2021 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Input income and expense details into database to track business finances and address variances.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising and website copy.
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
- Completed in-depth reviews of market conditions and customer preferences for Hydrafacial products.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Customer Experience Specialist
The Hydrafacial Company
Long Beach, CA
06.2019 - Current
- Successfully managed a 2 million dollar territory with over 700 accounts.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Surpassed my quarterly key performance indicator.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Online Business Owner
Sunshine Tresses
Anaheim, CA
04.2018 - Current
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Office Manager
International Data Supply
Irvine, CA
01.2017 - 06.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Retail Sales Associate
Sephora
Whittier, CA
09.2014 - 11.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Esthetician License - Esthetics
Advanced Beauty College
Garden Grove 04.2020
Skills
- Issue Resolution
- Customer Service
- Sales Planning
- New Business Development
- Verbal and Written Communication
- Driven and Determined
- Attention to Detail
- Sales Growth
- Solution Innovation
- Thrive Under Pressure
- People and Culture
- Tech Savvy
Timeline
Business Owner
Sunshine Skin
11.2021 - Current
Customer Experience Specialist
The Hydrafacial Company
06.2019 - Current
Online Business Owner
Sunshine Tresses
04.2018 - Current
Office Manager
International Data Supply
01.2017 - 06.2019
Retail Sales Associate
Sephora
09.2014 - 11.2016
Esthetician License - Esthetics
Advanced Beauty College
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