Zahria Standmire
Hurst
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Receptionist
Americas Best Contacts And Eyeclasses
01.2015 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Representative
Health Management Systems, HMS
08.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded proactively and positively to rapid change.
Subrogation Claims Representative
Health Management Systems, HMS
08.2016 - 11.2021
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Managed a high volume of complex cases, demonstrating adaptability and excellent time-management skills.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Loss Prevention Field Agent
GameStop - Grapevine, T X
02.2022 - Current
- Collaborated with store management to improve security protocols, resulting in less loss in Warehouse and stores.
- Reviewed incident reports submitted by Warehouse associates, identifying trends or patterns that warranted further investigation or action from Loss Prevention teams.
- Identified areas of high-risk for theft within the stores, enabling targeted security measures to be implemented effectively.
- Successfully managed multiple investigations simultaneously, prioritizing cases based on urgency and potential impact on company profits.
Education
High School Diploma -
Minden High School
Minden, LA05-2013
Skills
- Fast learner
- Great Customer Service
- Teamwork
- Active Listening
- Critical Thinking
- Problem Solving
- Adaptability
- Time Management
Timeline
Loss Prevention Field Agent
GameStop - Grapevine, T X
02.2022 - Current
Subrogation Claims Representative
Health Management Systems, HMS
08.2016 - 11.2021
Customer Service Representative
Health Management Systems, HMS
08.2015 - 09.2016
Receptionist
Americas Best Contacts And Eyeclasses
01.2015 - 08.2015
High School Diploma -
Minden High School
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