Zahrya Abreu
West New York,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Amigos Smoke Shop
09.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Strengthened relationships with key clients through regular communication and proactive problemsolving.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Banquet Captain
Star Hospitality Management Inc.
01.2021 - Current
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
Shift Supervisor
Dunkin' Donuts
09.2021 - 09.2022
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
High School Diploma -
Memorial High School West New York NJ
West New York06.2023
Skills
- Team building
- Customer Service
- Flexible and Adaptable
- Relationship Building
- Critical Thinking
- Social Perceptiveness
- Quality Assurance
- Staff Training and Development
- Staff Leadership
- Customer-Oriented
Timeline
Manager on Duty
Amigos Smoke Shop
09.2022 - Current
Shift Supervisor
Dunkin' Donuts
09.2021 - 09.2022
Banquet Captain
Star Hospitality Management Inc.
01.2021 - Current
High School Diploma -
Memorial High School West New York NJ
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