ZAHRYA TAYLOR
Lexington
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton
Lexington, Kentucky
08.2023 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Resolved guest issues with creative solutions, escalating major concerns to management.
Customer Returns Processor
Amazon
Lexington, Kentucky
08.2022 - Current
- Efficiently processed customer returns and refunds, ensuring accuracy and compliance with company policies.
Personal Assistant
Walmart
Lexington, Kentucky
07.2021 - 08.2022
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors.
Customer service
Kroger
Lexington, Kentucky
11.2020 - 07.2021
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Skills
- Problem-Solving Skills
- Time Management
- Customer Service
- Microsoft Word
- Mail and Packages
- Listening Skills
- Microsoft PowerPoint
- Administrative Support
Timeline
Front Desk Agent
Hilton
08.2023 - Current
Customer Returns Processor
Amazon
08.2022 - Current
Personal Assistant
Walmart
07.2021 - 08.2022
Customer service
Kroger
11.2020 - 07.2021