ZAHRYA TAYLOR
Lexington
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hilton
08.2023 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Resolved guest issues with creative solutions, escalating major concerns to management.
Customer Returns Processor
Amazon
08.2022 - Current
- Efficiently processed customer returns and refunds, ensuring accuracy and compliance with company policies.
Personal Assistant
Walmart
07.2021 - 08.2022
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors.
Customer service
Kroger
11.2020 - 07.2021
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Skills
- Problem-Solving Skills
- Time Management
- Customer Service
- Microsoft Word
- Mail and Packages
- Listening Skills
- Microsoft PowerPoint
- Administrative Support
Timeline
Front Desk Agent
Hilton
08.2023 - Current
Customer Returns Processor
Amazon
08.2022 - Current
Personal Assistant
Walmart
07.2021 - 08.2022
Customer service
Kroger
11.2020 - 07.2021
Similar Profiles
Arpan SauArpan Sau
Kitchen Manager at HiltonKitchen Manager at Hilton
Saiteja SreepadiSaiteja Sreepadi
CRM and Technology Innovation Specialist at HiltonCRM and Technology Innovation Specialist at Hilton
Entesar SelimEntesar Selim
Guest Service Representative at HiltonGuest Service Representative at Hilton
Justin TineoJustin Tineo
Housekeeper at HiltonHousekeeper at Hilton
William Seward IIIWilliam Seward III
Welder/Welding Fabricator at Construction Implements DepotWelder/Welding Fabricator at Construction Implements Depot