Summary
Overview
Work History
Education
Skills
Timeline
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Zahurul Islam

The Bronx,NY

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

4
4
years of professional experience

Work History

Amazon

Customer Returns
10.2020 - 08.2023
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
  • Resolve customer disputes courteously to enhance customer satisfaction.

Macy's

Sales Associate (seasonal)
05.2019 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Science - Electrical Engineer Technology

New York City College of Technology of The City University of New York
Brooklyn, NY
06.2025

Skills

  • Computer System Diagnostics Software
  • Friendly and Patient
  • Apple IOS
  • Customer Interaction
  • Hardware and Software Configuration
  • Customer Inquiries
  • Good Communication Skills
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Complex Product Knowledge

Timeline

Amazon

Customer Returns
10.2020 - 08.2023

Macy's

Sales Associate (seasonal)
05.2019 - 11.2019

Associate of Science - Electrical Engineer Technology

New York City College of Technology of The City University of New York

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Zahurul Islam