Zaia Emanuel
Shelby,MI
Summary
Results-driven, Sales Representative well-versed in demonstrating products, setting up contracts and servicing accounts to maintain revenue streams. Proven track record of developing sales territories, exceeding sales targets and fostering relationships with customers and key accounts. Self-disciplined and works independently to establish priorities and meet deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Relationship Consultant
Credit Union One
07.2022 - 10.2023
- Communicate with members daily to ensure financial needs are met with professionalism and positive member service.
- Work with a team of 5 to ensure monthly/quarterly goals are met.
- Cross-sell credit union products and promotions by listening to members financial needs and short/long term goals.
- Offered recommendations to improve sales and margin.
- Utilized technology to build and maintain sales.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Maintained frequent visual presence on sales floor.
- Achieved sales revenue targets for assigned area.
Cashier
Winthrop & Six Market
01.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
East Town Liquor
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Mortgage Loan Officer
Central Mortgage
05.2020 - 05.2021
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
Assistant Manager
Wild Bills
03.2015 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Associate of Science -
Macomb Community College
Warren, MI05.2019
GED -
GED
06.2017
Skills
- Requirements Gathering
- Employee Management
- Staff Management
- Quality Assurance
- Continuous Improvement
- Problem-Solving
- Client Engagement
- Processes and Procedures
- Issue Resolution
- Delivery Assurance
- Integrity and Honesty
- Client Relationships
- Client Rapport
Certification
NMLS License - 2019
Credit Insurance Producer- 2022
Languages
Arabic
Full Professional
Timeline
Member Relationship Consultant
Credit Union One
07.2022 - 10.2023
Cashier
Winthrop & Six Market
01.2022 - 05.2022
Cashier
East Town Liquor
07.2021 - 12.2021
Mortgage Loan Officer
Central Mortgage
05.2020 - 05.2021
Assistant Manager
Wild Bills
03.2015 - 04.2020
Associate of Science -
Macomb Community College
GED -
GED
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