Zaib Fatima
Houston
Summary
Proven leader in sales and business development, adept at driving market expansion and client acquisition for top firms like Royal Technocrats Inc. Excelled in strategic planning, negotiation, and fostering client relationships, achieving significant growth. Skilled in sales coaching, with a knack for enhancing team performance and efficiency.
Overview
19
19
years of professional experience
Work History
Sales Manager
Royal Technocrats Inc
Houston
04.2023 - Current
- Led sales initiatives to drive business growth and client acquisition
- Managed relationships with key clients, securing long-term contracts and repeat business
- Developed and executed strategic sales plans to expand market presence
- Collaborated with vendors and partners to enhance product offerings and sales potential
- Conducted market analysis to identify new opportunities and optimize sales strategies
Business Development Officer
First Abu Dhabi Bank
Dubai
03.2018 - 09.2018
- Developed and executed strategic sales plans to attract and retain clients
- Consulted customers on credit card balance transfers and installment plans, increasing conversion rates
- Proactively approached potential customers to understand their needs and provide tailored financial solutions
- Consistently exceeded monthly sales targets through effective lead generation and follow-up strategies
- Delivered exceptional customer service, improving retention rates and customer satisfaction
Relationship Officer
Mashreq Bank
Dubai
02.2015 - 01.2018
- Conducted outbound sales calls to promote retail banking products, achieving and surpassing monthly sales goals
- Developed and maintained strong relationships with clients, ensuring long-term business growth
- Provided detailed product knowledge and recommendations, resulting in increased customer acquisition
- Monitored market trends to adapt sales strategies accordingly
- Collaborated with cross-functional teams to improve service delivery and sales efficiency
Presales Executive & Sales Support
Etisalat
Dubai
02.2014 - 11.2014
- Assisted customers with product selection, increasing upselling and cross-selling opportunities
- Implemented effective sales techniques that contributed to increased revenue
- Provided exceptional customer support, ensuring client satisfaction and brand loyalty
- Tracked daily sales performance to identify areas for improvement and optimization
Sales Coach & Process Developer
GE Capital Retail Bank
Hyderabad
12.2005 - 05.2013
- Trained and mentored sales associates, enhancing sales performance and efficiency
- Led sales initiatives to maximize revenue and expand customer base
- Designed sales programs to optimize conversion rates and client engagement
- Assisted customers with payment solutions, offering personalized financial guidance
Education
Masters - Information Technology Security Systems
University of Cumberland
USA12.2023
Master of Business Administration - Finance
Osmania University
India12.2011
Bachelor of Commerce - Computers
Osmania University
India12.2005
Skills
- Sales & Business Development
- Customer Relationship Management
- Lead Generation & Conversion
- Negotiation & Closing Deals
- Sales Coaching & Training
- Strategic Planning & Execution
- Market and Competitor Analysis
- Team Leadership & Performance Management
Accomplishments
- Consistently surpassed sales targets in competitive banking and telecom industries.
- Led high-performing teams, coaching individuals to achieve top sales performance.
- Built strong customer relationships that contributed to increased client retention and referrals.
Languages
- English
- Hindi
Timeline
Sales Manager
Royal Technocrats Inc
04.2023 - Current
Business Development Officer
First Abu Dhabi Bank
03.2018 - 09.2018
Relationship Officer
Mashreq Bank
02.2015 - 01.2018
Presales Executive & Sales Support
Etisalat
02.2014 - 11.2014
Sales Coach & Process Developer
GE Capital Retail Bank
12.2005 - 05.2013
Masters - Information Technology Security Systems
University of Cumberland
Master of Business Administration - Finance
Osmania University
Bachelor of Commerce - Computers
Osmania University
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