Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Zaibel Medina

Zaibel Medina

Program Manager
Orlando

Summary

Results-driven Program Manager with a focus on project planning, data analysis, and budget management. Successfully led safety initiatives, ensuring compliance and strategic alignment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Manager – Safe and High Reliability

AdventHealth
11.2024 - Current
  • Successfully managed and executed strategic initiatives under limited direction, collaborating with Safety and High Reliability (SHR) leaders to prioritize and organize safety program initiatives.
  • Organized and monitored safety initiatives, tracking progress and reviewing program approval activities to ensure benefits and deadlines were met.
  • Acted as liaison between SHR leaders and key stakeholders, facilitating effective communication and collaboration.
  • Developed, implemented, managed, and evaluated the Critical Events Review Team (CERT) program across AdventHealth Orlando.
  • Planned and monitored meeting agendas, work calendars, and project budgets, supporting SHR team members and working with cross-functional teams to arrange program activities based on required deadlines.
  • Supported the SHR executive director with project management summarization and prioritization, annual strategic planning, regulatory projects, and presentation development.
  • Collaborated with AdventHealth region/hospital leaders to ensure support for local implementation and evaluation of the CERT program.
  • Assessed areas of opportunity within each market and conveyed recommendations for improvement.
  • Ensured compliance with all appropriate internal policies and procedures to maintain operations.
  • Performed data analysis with strong problem-solving skills and critical thinking.
  • Managed the annual project plan for the safety culture survey, including marketing, campus communication, vendor coordination, and survey result gathering/distribution.
  • Demonstrated strong written and verbal communication skills, motivating others toward common objectives.
  • Exhibited strong organizational skills, managing multiple initiatives in a matrixed organization.
  • Exercised sound judgment, moving plans forward and achieving results.
  • Highly engaged, energetic, and focused, with the ability to understand major objectives and break them down into meaningful action steps.
  • Balanced needs effectively, prioritizing patient and staff interests.

Project Coordinator - Emergency Department Seminole Market

AdventHealth
12.2023 - 11.2024
  • Coordinated project plans for the I.H.S Clinical Support Department, ensuring alignment with institutional goals and objectives.
  • Collaborated with inter-disciplinary teams to implement process improvements and manage project activities effectively.
  • Prepared and reported on research and documentation relevant to regulatory bodies, impacting policies and statues.
  • Represented the I.H.S Clinical Support Department in partnership with internal and external business units, working committees, and during high-level meetings.
  • Demonstrated strong organizational skills, managing multiple projects simultaneously and meeting tight deadlines.
  • Applied knowledge of project management strategies to improve operational efficiency.
  • Developed and distributed meeting minutes, project documents, and activity reports, facilitating transparent project communication.
  • Enhanced team collaboration and performance through effective leadership and facilitation skills.

Executive Assistant II - Orthopedic Institute

AdventHealth
01.2022 - 12.2023
  • Provide comprehensive support to the Orthopedic Institute Leadership Team, ensuring effective communication and information flow.
  • Manage and maintain calendars for VP and Institute Directors, coordinating meetings, events, and travel arrangements.
  • Prepare and compile expense reports, invoices, and reports for accurate financial tracking.
  • Develop and deliver agendas, proposals, briefings, and high-level presentations to facilitate productive meetings and decision-making processes.
  • Conduct research, analyze findings, and construct compelling business cases to support management decisions.
  • Actively participate in project oversight and management, ensuring timely completion of tasks and deliverables.
  • Generate reports and provide financial updates to relevant stakeholders regarding medical director compensation.
  • Ensure accurate financial management and timely payment processing for medical directors in the Orthopedic Institute, including budget allocation, tracking, invoice payment, expense reconciliation and process optimization.
  • Assists in the onboarding process for new physicians, ensuring seamless integration into the organization and facilitating facility tours for their orientation.
  • Contract manager, responsible for overseeing all aspects of contract negotiation, implementation, and management.

Administrative Assistant III - Neuroscience Institute

AdventHealth
04.2021 - 12.2021
  • Provide comprehensive administrative support to the Neuroscience Executive Director, Neuroscience Directors, and fill in as support for the Vice President of the Neuroscience Institute.
  • Manage calendars and prepare meeting materials for the Leadership team, ensuring efficient and well-organized meetings.
  • Create agendas and other relevant documents to facilitate meeting preparation and enhance productivity.
  • Accurately transcribe meeting minutes and notes, ensuring comprehensive documentation of discussions and decisions.
  • Prepare and submit expense reports, meticulously track vendor payments, monitor check distribution, and maintain detailed records.
  • Utilize PowerPoint and Excel to create visually appealing and data-driven presentations and spreadsheets for various projects and events.
  • Assist with employee-HR-related functions, contributing to tasks such as onboarding and employee record management.
  • Actively participate in project oversight and management, ensuring timely completion of assigned tasks and deliverables.

Credentialing Coordinator II

AdventHealth
04.2020 - 04.2021
  • Conducted the reappointment process for all members of the Medical Staff and Allied Health in accordance with the established schedule and bylaws.
  • Managed the comprehensive reappointment process for Medical Staff, Allied Health, and other entity providers, ensuring adherence to established schedule, bylaws, and delegated credentialing requirements.
  • Administered additional privileges for Allied Health Professionals, coordinating with relevant stakeholders to facilitate smooth credentialing processes.
  • Assisted department chairmen in the review of applications, providing support and expertise in assessing qualifications and adherence to credentialing criteria.
  • Tracked and monitored essential credentials such as licensure, DEA certification, Board Certification, financial responsibility/malpractice insurance, and life support certification to ensure ongoing compliance.

Medical Receptionist

Paramount Urgent Care
07.2019 - 04.2020
  • Created patient accounts with accuracy and efficiency, ensuring timely processing of necessary paperwork.
  • Verified and updated patient demographics to ensure accurate and up-to-date information in the system.
  • Assisted patients with insurance and billing inquiries, offering guidance and support to help resolve any concerns or issues.
  • Managed office mail by opening and sorting it and distributing it to the appropriate departments or individuals.
  • Ensured clear and updated financial assessments for patients, maintaining accurate records of financial transactions and obligations.
  • Verified insurance coverage for patients, working closely with insurance providers to confirm eligibility and coverage details.
  • Collected payments from patients, following established protocols and maintaining thorough documentation of financial transactions.

Education

Master Business Administration - Concentration in Project Management

Florida Institute of Technology
Melbourne, FL

B.S - Health Service Administration

University of Central Florida
Orlando, FL

Skills

  • Communication skills
  • Process improvement
  • Project management
  • Budget management
  • Resource allocation
  • Project planning
  • Adaptability
  • Customer service
  • Data analysis
  • Organizational skills
  • Problem solving
  • Microsoft Office proficiency
  • Event coordination
  • Medical terminology
  • Document preparation
  • Leadership

Certification

Change Management Professional, PROSCI, Orlando, FL

Timeline

Program Manager – Safe and High Reliability

AdventHealth
11.2024 - Current

Project Coordinator - Emergency Department Seminole Market

AdventHealth
12.2023 - 11.2024

Executive Assistant II - Orthopedic Institute

AdventHealth
01.2022 - 12.2023

Administrative Assistant III - Neuroscience Institute

AdventHealth
04.2021 - 12.2021

Credentialing Coordinator II

AdventHealth
04.2020 - 04.2021

Medical Receptionist

Paramount Urgent Care
07.2019 - 04.2020

Master Business Administration - Concentration in Project Management

Florida Institute of Technology

B.S - Health Service Administration

University of Central Florida

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