Zaibeyn Pandy
Plano,Texas
Overview
5
5
years of professional experience
Work History
Data Analyst II
JPMorgan Chase Auto Finance
2023.06 - Current
- Interact with Auto dealerships to verify contract packages and loan due diligence ensuring they meet federal and legal guidelines
- Analyze and investigate contract packages received through an imaging system from Dealer Track and Route One
- Enter data received from contract package into separate system (Mainframe) with stellar accuracy
- Use independent data analysis and judgement as well as other systems to verify numbers and data entered into Mainframe as correct before funding loan with an emphasis on quality assurance and accuracy of loan, customer, and dealership intelligence
- Collaborate with credit underwriters for stipulations in regards to contract due diligence and Mainframe system
- Integrate with department to maintain consistency with metrics, assessments, compliance, data analysis, and controls.
- Conducted due diligence on potential investments and presented findings to investors.
- Provided expert guidance on compliance requirements, ensuring that all funding applications adhered to strict regulatory standards.
Customer Service Experience Specialist III
Capital One Auto Finance
2021.09 - 2023.05
- Assisted customers through car buying experience by helping them acquire estimated terms on vehicles based on income and credit history prior to visiting dealership
- Managed high call volume while maintaining a courteous and professional demeanor.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Assisted multiple customers at once while maintaining quality customer service
- Evaluated customer data to identify and prevent fraudulent activities.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Service Manager
Discount Tire
2019.03 - 2021.01
- Worked with Customers on main floor creating orders, setting appointments, browsing products and different services with customers
- Selected by customer and manager to work on high end vehicles upon entry
- Maintained a safe working environment by enforcing safety protocols and provided staff training on proper equipment use
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Mentored new technicians, implementing a positive team dynamic that encouraged knowledge sharing and skill development.
Education
Bachelors - Diesel Technology And Welding
Universal Technical Institute
Long Beach, CA07.2018
High School Diploma -
Frontier Highschool
Bakersfield, CA06.2016
Skills
- Adaptability and Flexibility
- Customer Service
- Verbal and written communication
- Judgement
- Trend Analysis
- Enhanced Due Diligence
- Leader
- Multitasking
- Data Entry/Analysis
- Team Oriented
- Problem Solver
- Proficient in Microsoft office, Excel, and Google Suites
References
- Jacquline Taylor, 469-907-6265, Jacquline.taylor2@capitalone.com
- Jermaine Kittrell, 469-888-3108, Jermaine.kittrell@capitalone.com
Timeline
Data Analyst II
JPMorgan Chase Auto Finance
2023.06 - Current
Customer Service Experience Specialist III
Capital One Auto Finance
2021.09 - 2023.05
Service Manager
Discount Tire
2019.03 - 2021.01
Bachelors - Diesel Technology And Welding
Universal Technical Institute
High School Diploma -
Frontier Highschool
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